What are the responsibilities and job description for the Driver License Examiner Assistant position at State of Pennsylvania?

Salary : $42,437.00 - $63,343.00 Annually

Location : Lancaster County, PA

Job Type : Civil Service Permanent Full-Time

Job Number : CS-2025-17624-71039

Department : Department of Transportation

Division : TR Drvr Lcnsng

Opening Date : 02 / 03 / 2025

Closing Date : 2 / 16 / 2025 11 : 59 PM Eastern

Job Code : 71039

Position Number : 50569679

Union : AFSCME

Bargaining Unit : G1

Pay Group : ST04

Bureau / Division Code : 00087200

Bureau / Division : Bureau of Driver Licensing

Worksite Address : 2090 Lincoln Highway East

City : Lancaster, Pennsylvania

Zip Code : 17602

Contact Email : ra-pddotcentraljobs@pa.gov

THE POSITION

This role functions as a Driver License Examiner for PennDOT, holding a vital responsibility in enhancing highway safety. The examiner actively engages with customers at the Driver License Center, where a key aspect of their duties involves meticulously reviewing identity documents. This careful examination is essential in the fight against identity theft and fraud, ensuring that the integrity of the licensing process is upheld while providing a secure environment for all road users.

DESCRIPTION OF WORK

The role of the Driver's License Examiner Assistant is situated within a Driver License Center that offers driver licensing and related services to the community. This position entails professionally welcoming customers, engaging directly with them to verify identification, assist in completing application forms, and inputting data into online driver license application systems. The assistant is responsible for distributing relevant forms and informational brochures tailored to the specific needs of the customers.

In addition, the assistant administers standardized knowledge assessments to gauge applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices. A vision screening is conducted for all applicants using a telebinocular instrument to assess visual acuity.

The assistant is tasked with entering applicants' test results and customer applications into online software systems via a PC terminal. They must independently address inquiries and concerns from the public, demonstrating a thorough understanding of the services offered and the requirements for each, including the criteria for obtaining REAL ID or non-REAL ID products.

Furthermore, the assistant provides guidance on various services related to driver's license or identification card renewals, duplicates, out-of-state transfers, and the process for acquiring a motorcycle license or maintaining a commercial driver's license (CDL). They must be well-versed in the different commercial license restrictions and endorsements, along with the requirements for each.

Upon request, the assistant generates Restoration Requirements Letters for customers who visit in person. They are also responsible for ensuring the correct fee waiver code is applied and properly documented whenever a fee waiver is necessary for processing a customer transaction, adhering to all Fee Waiver Guidelines.

The assistant must comply with all aspects of the Driver and Vehicle Services Customer Service Policy and accurately process all REAL ID regulations. Maintaining a clean, organized, and accessible workspace is essential, as is the issuance and scanning of documents for Non-Native Born US Citizens.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information :

Full-time employment, 80 hours bi-weekly
Work hours are 8 : 15 AM to 4 : 45 PM, Tuesday - Saturday, with a 30-minute lunch.
This position may require overtime and travel.
Salary : In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements :

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.

You must be able to perform essential job functions.

Legal Requirements :

This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply :

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience / education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans :

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov / Additional Info / Pages / default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS) :

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

Your score is valid for this specific posting only.

You must provide complete and accurate information or :

your score may be lower than deserved.

you may be disqualified.

You may only apply / test once for this posting.

Your results will be provided via email.

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See the total value of your benefits package by exploring our

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work / Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

Eligibility rules apply.

INSTRUCTIONS : You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience / training. List the employer(s) / training source(s) from your Work or Education sections of the application where you gained this experience / training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

WORK BEHAVIOR 1 - CUSTOMER SERVICE / TECHNICAL ASSISTANCE

Greets customers, verifies their form of identification, and assists them with the completion of forms. Disseminates forms and informational brochures based on customer needs. Utilizes appropriate customer service skills when dealing with adversarial situations. Independently responds to questions and / or concerns and provides information directly to customers in person regarding the services provided and the requirements associated with each service.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience providing information and communicating with the public in person, over phone calls, AND in writing (paper or electronically).

B. I have experience providing information and communicating with the public in person OR over phone calls.

C. I have experience providing information and communicating with the public in writing (paper or electronic). My experience does NOT include in person or phone call communications.

D. I have successfully completed college-level coursework or training related to communications or public speaking.

E. I have NO experience or training related to this work behavior.

In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N / A in the text box below.

The name(s) of the employer(s) where you gained this experience.

The type(s) of information you communicated to the public.

The method with which you communicated to the public (in person, by phone, or in writing).

If you have selected the level of performance pertaining to college coursework / training, please provide your responses to the items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.

College / University / Training Source

Course Title(s)

Credits / Clock Hours

WORK BEHAVIOR 2 - DATA ENTRY

Enters applicant test results and customer application information for driver license services into an online driver license application software system. Verifies the accuracy of the data that has been input. Resolves discrepancies in information. Obtains missing information needed to resolve incomplete documents.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience entering and updating electronic data and verifying its accuracy. I have also resolved discrepancies in information and obtained missing information needed to resolve incomplete documents.

B. I have experience entering and updating electronic data and verifying its accuracy.

C. I have successfully completed college-level education or training related to data entry or data management.

D. I have NO experience or training related to this work behavior.

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.

The name(s) of the employer(s) where you gained this experience.

The actual duties you performed related to entering information into a computer system.

The type(s) of information you entered into a computer system.

Your level of responsibility.

College / University / Training Source

Course Title(s)

Credits / Clock Hours

WORK BEHAVIOR 3 - REVIEW AND PROCESS IDENTITY DOCUMENTS

Reviews and processes identity documents by accessing various tools, systems, and databases. Authenticates and identifies documents used to establish identity and eligibility for driver license or identification card products to aid in identifying irregularities and fraud. Identity documents include, but are not limited to : birth certificates, proof of residency documents, U.S. Passports, Social Security Cards, court documents, and immigration documents issued by the Department of Homeland Security.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

A. I have experience identifying and authenticating documents used to establish identity and eligibility for driver license / identification card products. I reviewed and processed identity documents by accessing various tools, systems, and database.

B. I have experience identifying and authenticating documents used to establish identity and eligibility OTHER THAN for driver license / identification card products. I reviewed and processed identity documents by accessing various tools, systems, and database.

C. I have experience identifying and authenticating documents used to establish identity or eligibility.

D. I have successfully completed formal training on how to identify and authenticate documents.

E. I have NO experience or training related to this work behavior.

The name(s) of the employer(s) where you gained this experience.

The type(s) of documents you reviewed and authenticated.

The type(s) of documents you processed.

The type(s) of tools, systems, or databases you used to process identity documents.

If you have selected the level of performance pertaining to training, please provide your responses to the items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.

Training Source

Course Title

Credits / Clock Hours

WORK BEHAVIOR 4 - OPERATE OFFICE EQUIPMENT

From the list below, please select the office equipment you have experience in operating.

A. Debit / Credit Card Payment Machine (for sales transactions)

B. Computer

C. Printer

D. Copy Machine

E. Fax Machine

F. Scanner

E. Digital Tablet Device

F. None

In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office equipment. If not applicable, please type N / A in the text box below.

Required Question

Salary : $42,437 - $63,343

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