What are the responsibilities and job description for the Utility Complaints Investigator Trainee, PUC position at Commonwealth of PA?
THE POSITION
Do you like digging for details, doing research, learning new things, and helping people? Want to work for an employer who invests in your future and prepares you for the next level? We are looking for team members that are highly motivated with excellent communication skills to join us at the Pennsylvania Public Utility Commission (PUC) as a Utility Complaints Investigative Trainee. This is an exciting opportunity to embark upon a promising career with the PUC.
DESCRIPTION OF WORK
Utility Complaints Investigator Trainees investigate complaints and payment arrangement requests received from utility consumers. The position offers a one (1) year comprehensive training program that includes classroom, one-on-one and on-the-job training to prepare you to independently investigate and resolve informal consumer utility complaints. Successful completion of the 12-month training period will result in a promotion to a Utility Complaints Investigator with an increase in salary!
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
- Telework: This position is headquartered in Harrisburg. Telework is a potential feature of these positions for employees. Successful candidates are required to report to the headquarters worksite daily, unless the employee meets eligibility requirements and telework has been approved. To be eligible to participate in telework, the employee's Alternate (telework) Worksite must meet the following requirements: The telework worksite must be located 1) within 120 miles or less of travel distance to Harrisburg headquarters and 2) within the Commonwealth of Pennsylvania. Please direct all questions regarding reasonable distance and the type of available telework to the PUC Human Resource Office at ra-puchr@pa.gov or 717.787.8714. Management may discontinue any telework arrangement at any time, for any reason. Candidates who do not wish to telework or are not eligible to telework, will work from the headquarters office in Harrisburg.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Utility Termination Investigator; or
- Five years of customer service or claims processing experience which includes obtaining, providing, and evaluating information, including or supplemented by one year of experience in the collection, compilation, investigation, and evaluation of information to determine compliance with and enforce rules, regulations, and statutes; or
- An equivalent combination of experience and training that includes one year of experience in the collection, compilation, investigation, and evaluation of information to determine compliance with and enforce rules, regulations, and statutes.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Learn more about our Total Rewards by watching this short video!
See the total value of your benefits package by exploring our benefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
- Eligibility rules apply.
