What are the responsibilities and job description for the Utility Complaints Investigator Trainee, PUC position at Commonwealth Of Pennsylvania?
THE POSITION
Do you like digging for details, doing research, learning new things, and helping people? Want to work for an employer who invests in your future and prepares you for the next level? We are looking for team members that are highly motivated with excellent communication skills to join us at the Pennsylvania Public Utility Commission (PUC) as a Utility Complaints Investigative Trainee. This is an exciting opportunity to embark upon a promising career with the PUC.
DESCRIPTION OF WORK
Utility Complaints Investigator Trainees investigate complaints and payment arrangement requests received from utility consumers. The position offers a one (1) year comprehensive training program that includes classroom, one-on-one and on-the-job training to prepare you to independently investigate and resolve informal consumer utility complaints. Successful completion of the 12-month training period will result in a promotion to a Utility Complaints Investigator with an increase in salary!
Work Schedule and Additional Information :
- Full-time employment
- Work hours are 8 : 00 AM to 4 : 30 PM, Monday - Friday, with a 60-minute lunch.
Telework : This position is headquartered in Harrisburg. Telework is a potential feature of these positions for employees. Successful candidates are required to report to the headquarters worksite daily, unless the employee meets eligibility requirements and telework has been approved. To be eligible to participate in telework, the employee's Alternate (telework) Worksite must meet the following requirements : The telework worksite must be located 1) within 120 miles or less of travel distance to Harrisburg headquarters and 2) within the Commonwealth of Pennsylvania. Please direct all questions regarding reasonable distance and the type of available telework to the PUC Human Resource Office at ra-puchr@pa.gov or 717.787.8714. Management may discontinue any telework arrangement at any time, for any reason. Candidates who do not wish to telework or are not eligible to telework, will work from the headquarters office in Harrisburg.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements :
Other Requirements :
How to Apply :
Veterans :
Telecommunications Relay Service (TRS) :
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
your score may be lower than deserved.
