What are the responsibilities and job description for the Consumer Services Supervisor (Administrative Officer 3) position at Commonwealth Of Pennsylvania?

THE POSITION

Do you have an interest in working for a forward-looking agency that effectively regulates, informs, and protects to ensure integrity in an ever-changing financial services industry? The Department of Banking and Securities (DoBS) is seeking a highly motivated individual to join our team as a Consumer Services Supervisor. This position gives you the opportunity to oversee staff and operations of the agency's Consumer Services Office (CSO), which operates as a call center receiving consumer complaints and inquiries. Apply today to educate consumers and businesses and ensure their complaints and inquiries are handled!

DESCRIPTION OF WORK

As a Consumer Services Supervisor, you will be tasked with managing, supervising, training, and directing operations in the CSO. Work involves developing policies and procedures for the proper response regarding complaints and inquiries; implementing initiatives and directing priorities in order to align with the agency's direction; as well as creating and monitoring reports related to activities conducted throughout the office. You will have the opportunity to collaborate with other agency representatives to develop materials related to consumer issues and work to ensure materials are available to consumers as well as work with the communications office to prepare news releases and / or consumer alerts.

You may be asking yourself, why should I work at DoBS? The answer is simple, we place a high value on employee satisfaction and development to ensure a vibrant, motivated workforce. Elevate your administrative career by joining our dynamic team of professionals!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information :

Full-time employment
Work hours are 8 : 00 AM to 4 : 30 PM, Monday - Friday, with a 60-minute lunch.
Telework : You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary : Most employees will start at the beginning level of the advertised salary.
You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

One year as an Administrative Officer 2; or

Four years of experience in progressively responsible and varied office management of staff work in public or private organization, including experience in personnel management budgeting or procurement; and such training as may have been gained through graduation from a four-year college or university; or

Any equivalent combination of experience and training.

Other Requirements :

This particular position also requires one or more years of full-time professional experience in office management or staff work in a public or private organization that dealt with financial products and services.

You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.

You must be able to perform essential job functions.

How to Apply :

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience / education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans :

Pennsylvania law (51 Pa. C.S.

7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov / Additional Info / Pages / default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS) :

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

Your score is valid for this specific posting only.

You must provide complete and accurate information or :

your score may be lower than deserved.

you may be disqualified.

You may only apply / test once for this posting.

Your results will be provided via email.

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Consumer Services Supervisor (Administrative Officer 3)

What are the responsibilities and job description for the Consumer Services Supervisor (Administrative Officer 3) position at Commonwealth Of Pennsylvania?

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