What are the responsibilities and job description for the Driver License Center Supervisor (Jeannette) position at Commonwealth Of Pennsylvania?
THE POSITION
The Department of Transportation is on the lookout for a Driver License Center Supervisor to oversee a team of Driver License Examiners and support staff at a Driver License Center. This role involves a variety of responsibilities, including the creation of work schedules, conducting performance evaluations, approving leave requests, reviewing grievances, and making recommendations for improvements. If you are interested in this opportunity, do not hesitate to apply today!
DESCRIPTION OF WORK
In this role, you will oversee the operations of the Driver License Center, guiding employees in their responsibilities and ensuring a smooth workflow. You will be accountable for human resource functions, which encompass recruitment, placement, training, recognition, and disciplinary actions for both Civil Service and union-represented staff. Your duties will include guaranteeing that knowledge and skills assessments are conducted consistently and equitably across the Driver License Center. Additionally, you will monitor the overall performance and productivity of field employees through direct observations, analysis of performance metrics, quality ratings, test outcomes, and customer satisfaction feedback.
You will actively promote and uphold the Safety Administration's Customer Service Policy, ensuring that all interactions with customers are conducted with the utmost courtesy and professionalism. It will be your responsibility to implement oversight and audit measures to prevent identity fraud and theft within the Driver License Center. Conflict resolution will also be a key aspect of your role, as you will manage disputes among customers, partners, and staff, ensuring clarity and agreement on the priorities and tasks of the driver examination team. Furthermore, you will ensure that performance standards and objectives for the staff are met and that compliance with the Safety Administration's customer service policy is maintained.
Your supervisory duties will extend to overseeing the administration of various vision tests, including telebinocular and color perception assessments, as well as managing driving tests conducted on designated test sites or roadways. You will also supervise oral, visual, and written examinations related to the Vehicle Code and traffic sign interpretations. In addition, you will analyze statistical data, maintain accurate records, and prepare detailed reports while managing the inventory of materials and equipment. It will be essential to ensure that employees are punctual and prepared to assist customers at the designated opening time of the center, as well as to oversee daily assignments for all staff members.
Interested in learning more? Additional details regarding this position can be found in the position description .
Work Schedule and Additional Information :
- Full-time employment, 80 hours bi-weekly
- Work hours are 8 : 15 AM to 4 : 45 PM, Tuesday - Saturday, with a 30-minute lunch.
- Salary : In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements :
Special Requirements :
This position requires no suspensions or revocations of a driver's license during the five-year period immediately preceding employment.
Other Requirements :
How to Apply :
Veterans :
Telecommunications Relay Service (TRS) :
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
your score may be lower than deserved.
