What are the responsibilities and job description for the IT Support Specialist position at CommonWealth One Federal Credit Union?
CommonWealth One Federal Credit Union Origin
For 80 years, CommonWealth One FCU has embodied a legacy of people helping people, now proudly serving over 58,000 members and managing assets exceeding $580 million.
We are forward thinking, and understand our roots in making a difference in our members' financial goals and their path to a better way of life. Our first priority is our member's financial wellness, offering a fresh and creative take on delivering financial products and services, wherever and whenever needed.
For You, For Life. It's more than a slogan. It's our culture of service and promise to our members, today and wherever their paths take them. We are their financial ally and expert, and we are there for our members every step of the way.
Our Cultural Beliefs
Think Different : I challenge the status quo; creating ideas that redefine our future.
Come Together : I partner across the organization through effective communication by sharing ideas.
Own It : I make informed and timely decisions and own the results.
Position Summary
The IT Support Specialist provides internal IT department support to ensure that IT in-house, cloud services and the business processes are handled in a timely and efficient manner. The IT Support Specialist performs timely, effective IT routine activities, user support services and ensures the effective performance of IT systems and servers. The IT Support Specialist will maintain cloud service including file and print services, on premise Active Directory / Azure Active Directory, Office 365, virtualized environment VMware and Hyper-V, endpoint protection and security systems; monitor network and system utilization; perform accurate review and prompt resolution of software, computers peripheral and hardware problems. The IT Support Specialist will develop and maintain effective and collaborative business relations and communication with the Credit Union (CU) team members and vendors.
Employment Type : Full-Time (Exempt)
Location : 42 Terri Drive Harrisonburg, VA 22802 (ONSITE position during Training period, Hybrid work schedule after successful completion of Training)
Responsibilities
User Support
- Manage AD / Azure AD users, assigned / remove Office 365 licenses, Create and modify user's Exchange mailboxes, grant network rights to users; Manages user network and e-mail accounts in accordance with network security policy
- Assist users in accessing network resources and troubleshoots problems with hardware and software in accordance with network security policy
- Ensure assigned tickets are completed in a timely manner and meeting the Service level agreement of minimum 95% all the time
- Maintain current documented work procedures and applied solutions related to IT Tickets and business process duties.
- Collaborate with coworkers to resolve problems quickly and efficiently.
- Establish a good relationship with vendors, escalate and address vendor relate issues by creating and updating support tickets
- Notify supervisor and escalate any unresolved IT Ticket or issues with regular business services processes that can be resolved to reduce response time and address the issues by escalating it to higher tier level
- Provide new hire orientation, user training, and create end-user trainings and presentations documents
Network Administrations and IT Services Maintenance
Computers and Peripheral Equipment Maintenance
Compliance
Performance Expectations
Education & Experience
Skills & Abilities
Other Pertinent Information
Summary of Physical Demands :
Must be able to convey detailed or important instructions and ideas accurately; audibly and quickly. Able to hear average or normal conversations and receive ordinary information. Use of hands to perform such tasks as computer typing, file maintenance, using telephones, ten key adding machines and related office equipment. Movements frequently and regularly require use of hands, wrists, arms, and fingers. Average, visual acuity required to prepare, read, and inspect documents and interpret information on a PC screen. Primarily sedentary office work utilizing computers and telephones. Some physical activity requiring lifting of small boxes / files (40 lbs. or less); crawling under desk to set-up equipment. Able to communicate in complex sentences; using proper vocabulary; read and comprehend at a moderate to high rate; ability to write complex sentences using proper punctuation, and grammar.
Benefits and Perks of Working at CommonWealth One Federal Credit Union Include :
Diversity and Inclusion : Work in an environment that values and respects all team members.
Paid Holidays : Enjoy 12 paid holidays a year, including your birthday.
Flexible Work Options : Potential work-from-home options after the introductory period.
Generous Paid Time Off : Generous vacation time.
Tuition Reimbursement : Support for your ongoing education and career development.
Parking : Parking available at no cost.
Comprehensive Insurance : Access to excellent medical, dental, and vision insurance packages.
Join us at CommonWealth One FCU and be part of a team that values a culture of service, innovation, and professional growth.