IT Service Coordinator – Healthcare Industry

Position Overview

The IT Service Coordinator will ensure seamless IT operations across seven office locations by managing vendor relationships, supporting end users, and maintaining compliance with security and privacy regulations. This role requires a mix of technical expertise, hands-on troubleshooting, and project management. Additionally, the coordinator will assist with system implementations, equipment inventory, and EHR support.

Key Responsibilities

• Serve as the primary liaison between CPC and its external IT support vendor.

• Monitor and coordinate IT service requests, ensuring timely issue resolution.

• Maintain network infrastructure, system security, and HIPAA compliance.

• Support and optimize lab and diagnostic equipment interfaces.

• Oversee IT asset management, procurement, and equipment lifecycle planning.

• Assist with software implementations, system upgrades, and security patches.

• Develop IT policies, procedures, and training materials for staff.

• Collaborate with the EHR Administrator on projects and provide backup support.

• Research and implement industry’s best practices for IT security and efficiency.

• Ensure compliance with regulatory requirements and security protocols.

• Provide technical support and training to end users as needed.

Qualifications & Skills

• Proficiency in computer hardware, operating systems, and networking technologies.

• Experience with Microsoft Office Suite, Windows environments, and cloud-based solutions.

• Strong knowledge of HIPAA compliance, cybersecurity policies, and IT best practices.

• Familiarity with Active Directory, Group Policy, and user account management.

• Experience with EHR software and healthcare IT systems (preferred).

• Expertise in IT asset management, disaster recovery, and data backup solutions.

• Strong problem-solving skills and ability to diagnose technical issues efficiently.

• Excellent communication and interpersonal skills to support end users at all levels.

• Bachelor’s degree in information systems, Computer Science, or related field (preferred).

What We Offer

• Competitive salary based on experience and qualifications.

• Comprehensive benefits package, including: 401(k) retirement plan with company match.

• Paid holidays, sick leave, and vacation time.

Join CPC and be part of a healthcare organization that values technology, security, and innovation.

About Us

Commonwealth Primary Care (CPC) is a multi-location primary care medical practice serving the Richmond metropolitan area. We are seeking a skilled IT Service Coordinator with healthcare experience to oversee IT services and infrastructure in collaboration with our external Managed Service Provider (MSP).

For more information, visit: www.cpcva.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Holiday pay
• Profit sharing

Schedule:

• 8 hour shift
• Day shift

Experience:

• Healthcare IT: 1 year (Preferred)

Ability to Commute:

• Richmond, VA 23226 (Preferred)

Ability to Relocate:

• Richmond, VA 23226: Relocate before starting work (Preferred)

Work Location: In person