Receptionist/Patient Care Representative

Summary:

Call center/front desk procedures include but are not limited to appointment scheduling, check-in, and check-out.

Essential Duties and Responsibilities include the following. (Other duties may be assigned).

· Greets patients and visitors in a prompt, courteous, and helpful manner.

· Check in patients, verifies and updates insurance and demographic information in the computer, accurately and promptly.

· Assist patients in navigation and setting up of patient portal.

· Scans insurance cards, HIPAA and other documents and attaches to patient database.

· Schedules, coordinates, and reschedules patient appointments.

· Answers and screens telephone calls, accurately takes messages, transfers to appropriate staff, or provides necessary information in an expedient manner while providing excellent customer service, compassion, and kindness.

· Demonstrates efficient navigation of Electronic Medical Record and pertinent electronic applications.

· Advises Business Office concerning patients with collection status.

· Collects insurance co-payments/co-insurance, self-pay payments, budget agreement payments, and account balances. Issues receipts for monies collected.

· Must possess the ability to multi-task and be willing to cross train.

· Maintains security procedures for money handling during the day; balance payment log against money received.

· Attend meetings as requested.

· Maintains adequate inventory of necessary forms and supplies.

· Keeps waiting room neat and work area organized.

· Complies with Commonwealth Primary Care policies and procedures. Follows guidelines required by HIPAA, OSHA regulations, and Red Flag Rule. Maintains appropriate attendance and punctuality as defined by Commonwealth Primary Care policies.

· Perform other duties as assigned.

Education, Experience and/or Licensure

· High school diploma or general education degree (GED).

· 1-2 years prior work experience required, preferably attained in a physician office or other medical services environment.

· Strong interpersonal organizational and communication skills required.

· Light typing skills (45 wpm) and computer skills.

· Some familiarity with medical terminology desired.

· Experience with electronic medical records (EMR) desired.

Knowledge, Skills, and Abilities

· Knowledge of receptionist tasks, office procedures, paperwork

· Knowledge of customer service concepts and office policies

· Knowledge of office cash payment policies and procedures

· Knowledge of grammar, spelling, and punctuation to type patient information

· Skill in operating a keyboard, fax, photocopy machine, scanner, and other such office equipment as necessary.

· Skill in answering the telephone in a pleasant and helpful manner

· Skill in maintaining departmental quality assurance and quality control standards

· Ability to stay current with numerous changing insurance company polices

· Ability to communicate with patients to ascertain patient information and scheduling needs

· Ability to organize and prioritize tasks effectively

· Ability to speak clearly and concisely

· Ability to read, understand and follow oral and written instruction

· Ability to establish and maintain effective working relationships with patients, employees, providers and public.

· Ability to maintain the strictest of patient confidentiality

· Ability to react calmly and effectively in emergency situations

· Accuracy in documentation of patient information within EMR

Physical Demands

Sitting for 7-8 hours/day. Requires eye-hand coordination, finger dexterity. Vision must be corrected to 20/20 and hearing must be in normal range. Must be able to view computer screens and type for long periods.

Work Environment

Work is performed in an office environment.

Primary Care setting which involves frequent contact with patients.

Interaction with others is constant and interruptive, you must be able to remain focused and stay positive in our fast-paced environment.

May be stressful at times.

We work as a team, because together we make a difference, which allows our patients to have the best overall healthcare experience.

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Paid vacation

Paid sick time

CLOSED major holidays-paid

Company sponsored FUN events

and many more…

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Internal Medicine
• Primary Care

Schedule:

• Day shift

Experience:

• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Relocate:

• Henrico, VA 23233: Relocate before starting work (Required)

Work Location: In person

Salary : $17