Demo

Customer Service Specialist I - Inside Sales

Commonwealth Vector Control
Midlothian, VA Remote Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 6/2/2025

LOOKING FOR A GREAT CUSTOMER SERVICE REP!


Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? If so, then this is the ideal position for you!


As a Customer Service Representative at Mosquito & Pest Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service Representatives are great communicators with strong phone skills and proficiency in computer data entry. In this position, you will have the opportunity to work with both current and potential customers, as you handle service inquiries, concerns, and requests about our products and services.


If you’re committed to excellent customer service and enjoy helping others, this is a great opportunity for you! 


Essential Duties and Responsibilities:


  • Responsible for driving sales through up-selling and cross selling techniques as well as delivering exceptional customer service. 
  • Requires an intimate knowledge of the products or services being sold.  Great communication skills and sales experience is required.
  • Establishes and maintains a high level of customer satisfaction.
  • Consistently meets or exceeds weekly and monthly goals by using sound telephone skills.
  • Identifies opportunities to upsell.
  • Handles inquiries with regard to product, pricing, customer relations, and complaints.
  • Responsible for handling and resolving customer inquiries accurately and in a timely fashion.
  • Pays close attention to details.
  • Responsible for maintaining and updating customer files.
  • Manage a high volume of phone calls (majority inbound) and provides a response to all callers while maintaining a high quality of service and performance standards.
  • Facilitate sales of all services according to company requirements.
  • Performs follow up for all outbound calls.
  • Must demonstrate a commitment to provide the highest quality of service to the customer.
  • Must be competitive and be driven.
  • Listen to individuals on the telephone while at the same time navigating screens and entering the information they provide.


Knowledge, Skills, and Abilities Required:


  • High School graduate / GED
  • Strong communication skills - verbal and written 
  • Attention to detail and accuracy 
  • Explain product and service offerings to new customers (telephone, text & email) 
  • Proficiency with the all Microsoft Office platforms 
  • Assist in executing marketing initiatives (trade shows and special events)  

 

Additional Requirements:

  • Must have a valid VA Driver's License
  • Ability to pass a drug screening 
  • Willingness to undergo a background check

 

What We Offer:

  • Competitive compensation plan to include incentives and bonus structure
  • Opportunities for advancement and career growth
  • Employee discounts on services
  • Fun and engaging work culture and environment


About Us:

Our mission is simple: help protect families from mosquitoes and the diseases they carry. Each and every one of our team members is dedicated to providing the best services out there so our customers can enjoy the outdoors with peace of mind.

Salary : $16

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Specialist I - Inside Sales?

Sign up to receive alerts about other jobs on the Customer Service Specialist I - Inside Sales career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Commonwealth Vector Control

Commonwealth Vector Control
Hired Organization Address Midlothian, VA Other
As a Technician at Mosquito & Pest Authority, you will use proven products and techniques on both commercial and residen...
Commonwealth Vector Control
Hired Organization Address Midlothian, VA Full Time
Job Title: Mosquito Control Trainer and Field Supervisor Company: Mosquito & Pest Authority Location: Various Residentia...

Not the job you're looking for? Here are some other Customer Service Specialist I - Inside Sales jobs in the Midlothian, VA area that may be a better fit.

Customer Service Training Program

RMI Sales, Richmond, VA

Customer Service Representative One - Inside Sales

Commonwealth Vector Control, Richmond, VA

AI Assistant is available now!

Feel free to start your new journey!