Customer Service Specialist I - Inside Sales

Are you ready to join a team that's buzzing with energy. Welcome to Mosquito and Pest Authority, where our mission is to keep homes safe and pest-free. We're more than just a pest control company; we're a community of hardworking enthusiasts committed to making a difference, one household at a time.

We're on the lookout for individuals who bring a spark of enthusiasm and a drive to excel. Picture yourself in a role where your passion for customer care is as important as your ability to think on your feet. Yes, we're fast-paced, but that's how we keep ahead of those pesky pests!

Here's what we're looking for:

• A dynamo with a can-do attitude, ready to dive in from day one.
• A positive force, leaving negativity and drama at the door.
• A competitive spirit, not just meeting goals but exceeding them.

Join us as an Inbound Sales/Customer Service Representative, where you'll be the frontline of our business, offering solutions and transforming inquiries into satisfied customers. This role is perfect for those who are adept at juggling conversations and computer data with ease and precision. Your mission will be to uphold our promise of stellar service, making every customer feel valued and heard.

This opportunity is based in the heart of Richmond, Virginia, where you'll be part of a team that's as dedicated as you are. Whether you're looking for a full-time commitment or a part-time engagement, we have a spot for you.

Your Role Entails:

• Mastering the art of upselling and cross-selling, turning every call into an opportunity.
• Becoming an expert on our services, ready to answer any question with confidence.
• Keeping customer satisfaction sky-high, through outstanding service and empathy.
• Meeting and smashing those sales targets, because you're just that good.
• Tackling customer concerns with grace and efficiency, ensuring every call ends on a positive note.
• Keeping a keen eye on details, because in our world, they really do matter.
• Staying organized, keeping customer files up-to-date and at your fingertips.
• Handling a bustling line of calls, making multitasking your middle name.

What You Bring to the Table:

• Life experience valued just as much as formal education.
• Exceptional communication skills, because your voice is our brand.
• A meticulous approach, with an eye for detail that never misses a beat.
• Proficiency in Microsoft Office, because efficiency is key.
• A flair for marketing, ready to jump on initiatives that spread the word about our services.

Ready to make a real impact with Mosquito and Pest Authority? We can't wait to have you on board, turning challenges into victories and customers into advocates. Join us, and let's make every home a pest-free zone, together!