What are the responsibilities and job description for the Call Center Agent position at Communiboost?
Department: Communiboost
Location: Kansas City, MO
Compensation: $18.00 - $28.00 / hour
Position Overview:
Communiboost We are excited to announce an opening for a Call Center Agent at our dynamic company. As a vital part of our customer service team, you will be responsible for delivering exceptional support to our clientele, ensuring their needs are met with professionalism and care. This role is suited for individuals who thrive in fast-paced environments, possess outstanding communication skills, and enjoy problem-solving.
Salary Range: $18.00 - $28.00 per hour
Location: Kansas City, MO
Key Responsibilities
- Answer inbound calls from customers in a professional manner
- Provide accurate information regarding products and services
- Assist customers with issues or inquiries, ensuring resolution
- Document customer interactions in the company database
- Identify trends in customer calls and report feedback to management
- Maintain a high level of knowledge about company policies and procedures
- High school diploma or equivalent; college degree preferred
- Proven experience in a customer service role, preferably in a call center
- Excellent verbal communication skills and a friendly demeanor
- Ability to handle difficult situations with patience and empathy
- Proficiency in using computer systems and call center technology
- Strong problem-solving skills and attention to detail
- Ability to work flexible hours, including evenings and weekends
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Collaborative and innovative work environment
Salary : $18 - $28
