Call Center Agent

Position Overview

Communiboost We are seeking a motivated and customer-oriented Call Center Agent to join our dynamic team. In this fast-paced role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your primary responsibility will be to handle incoming calls and effectively resolve customer inquiries regarding our products and services.

Salary Range: $18.00 - $28.00 per hour

Location: Kansas City, MO

Department Communiboost Employment Type Full Time Location Kansas City, MO Workplace type Onsite Compensation $18.00 - $28.00 / hour

Key Responsibilities

• Answer inbound calls from customers and address inquiries effectively
• Utilize the company’s CRM system to log customer interactions
• Resolve customer complaints and issues in a timely manner
• Provide information about products and services to customers
• Document customer feedback and escalate concerns where necessary
• Assist with order placements, modifications, and cancellations
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; further education or certifications in customer service is a plus
• Proven experience in a call center or customer service role
• Excellent verbal and written communication skills
• Ability to handle high call volumes while maintaining professionalism
• Strong problem-solving skills and attention to detail
• Proficiency in using computers and telephone systems
  
  

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Collaborative and innovative work environment
  
  

About Communiboost

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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