What are the responsibilities and job description for the Call Center Agent position at Percepta House?
Job Title: Call Center Agent
Job Summary:
We are seeking motivated and customer-oriented individuals to join our dynamic team as Call Center Agents. In this fast-paced role, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels. Successful candidates will exhibit strong communication skills, empathy, and problem-solving abilities while effectively addressing customer inquiries and concerns. Your primary goal will be to create a positive customer experience while ensuring that all issues are resolved efficiently.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Provide accurate information about products, services, and policies to customers.
- Resolve customer complaints and issues effectively, ensuring a high level of satisfaction.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with team members and other departments to enhance the overall customer experience.
- Adhere to call center policies, procedures, and performance metrics at all times.
Qualifications:
- High school diploma or equivalent; additional education is a plus.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-first attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in basic computer skills and familiarity with CRM software is advantageous.
Salary : $19 - $23
