What are the responsibilities and job description for the Call Center Agent position at Percepta House?
Job Title: Call Center Agent
Job Location: Kansas City, MO
Job Type: Full-time
Job Overview: We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy helping others.
Key Responsibilities:
- Handle inbound and outbound calls professionally and courteously
- Respond to customer inquiries, provide information about products/services, and resolve any issues or concerns
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Follow up with customers to ensure satisfaction and resolve outstanding issues
- Meet or exceed performance goals such as call volume, customer satisfaction, and issue resolution
- Escalate complex issues to supervisors or relevant departments as needed
- Adhere to company policies, procedures, and quality standards
- Stay up to date on product knowledge, promotions, and company updates
Qualifications:
- High school diploma or equivalent; additional education or certifications a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and a customer-first attitude
- Ability to remain calm and patient with difficult customers
- Basic computer skills and proficiency in using call center software
Salary : $17 - $24
