Call Center Agent

Position: Call Center Agent
Location: Kansas City, MO
Employment Type: Full-Time
Department: Customer Support
Reports To: Customer Service Manager

Job Summary:

We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and support. In this position, you will engage with customers via phone, providing them with the assistance they need to resolve their inquiries or issues.

Key Responsibilities:

• Answer incoming calls promptly and professionally
• Provide accurate information to customers regarding products and services
• Resolve customer inquiries and complaints with care and efficiency
• Document customer interactions in our CRM system
• Follow up with customers to ensure satisfaction with solutions provided
• Collaborate with team members to achieve service goals

Qualifications:

• High school diploma or equivalent; further education is a plus
• Proven experience as a call center agent or relevant role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficient in using computers and customer support software
• Ability to handle difficult conversations with empathy

Salary : $17 - $25