What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Communiboost?
Department: Communiboost
Location: Kansas City, MO
Compensation: $18.50 - $28.50 / hour
Position Overview:
Communiboost is looking for an Entry Level Customer Service Assistant to join our team. In this role, you will serve as the first point of contact for clients and assist in delivering outstanding service and support. This position is ideal for someone who thrives in a people-oriented environment and is eager to develop their customer service skills.
Salary Range: $18.50 - $28.00 hourly
Location: Kansas City, MO
Key Responsibilities
- Assist customers with inquiries and provide accurate information regarding products and services
- Respond to customer emails, phone calls, and chat messages in a timely manner
- Resolve customer complaints and issues by identifying the root cause and offering appropriate solutions
- Maintain records of customer interactions and transactions in our database
- Collaborate with team members to improve customer service processes and practices
- Assist in the training and onboarding of new team members as needed
- High school diploma or equivalent required.
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Detail-oriented and organized.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Collaborative and innovative work environment
Salary : $19 - $29
