What are the responsibilities and job description for the Security Service Triage Technician position at Communications Engineering Company?
You'll be an integral part of the CEC team as a Low Voltage Technician . We help customers run their organizations better through the technology solutions we provide-and you can be part of this essential mission. Our technicians work on the front lines to bring customers' technological visions to life. Every day is different, challenging, and rewarding.
CEC is a great place to accelerate your career. Here are just some of the things we offer :
- Advancement opportunity - Our technicians often go on to become systems specialists, master technicians, and engineers.
- Professional growth - We believe in investing in our employees so they can take exceptional care of our clients. We also offer a lucrative bonus program tied to continuous learning and training.
- Employee-focused - We prioritize work / life balance and offer competitive compensation, health benefits, and paid time off so you can put family first.
OBJECTIVE :
The Technician III - Service Delivery is an entry-level position within the Triage Team, designed to support call volume and ticket management. This role involves assisting customers by phone and remotely, documenting issues, and recommending next steps in service tickets. The position provides opportunities for growth and skill development through internal CEC training and manufacturer certifications, fostering expertise in fire and security technology.
CORE RESPONSIBILITIES include, but are not limited to the following :
Answer inbound service calls and emails from customers.
Document all interactions and troubleshooting steps in service tickets.
Assess whether issues can be resolved remotely or require onsite service.
Participate in training programs to enhance technical skills and product knowledge.
Work closely with Coordinators, Field Technicians, and other departments to ensure seamless service delivery.
SUPERVISORY RESPONSIBILITIES
MINIMUM QUALIFICATIONS :
OTHER SKILLS & ABILITIES :
PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS :
Essential duties and responsibilities" describe those functions considered to be essential to the performance of the job. All requirements may be modified to reasonably accommodate individuals with disabilities.
Communications Engineering Company is an Equal Opportunity / Affirmative Action Employer. We are committed to achieving and maintaining a diverse workforce. Qualified females, minorities, veterans, and disabled individuals are encouraged to apply.