What are the responsibilities and job description for the Housing Program Manager – Northfield position at Community Action Center?
Housing Program Manager
Organization: Community Action Center (CAC) is a community-based, non-profit, human services
organization that provides and advocates for the basic needs of people and families throughout Rice
County. Its programs create a robust safety net for low-income families and include food access, housing,
employment services, clothing, emergency assistance, youth services, transportation, health care
assistance, and more.
CAC provides drop-in resource centers where immediate response and support are available, and its
thriving and abundant food shelves serve fresh, healthy, and culturally relevant food to thousands of
households each year. CAC also administers multiple housing services spanning from emergency shelter
to workforce housing, including ongoing support services with tenants. CAC’s Recovery Support program
helps individuals who are currently using or in recovery from substance use. Partnerships with local
employers allow CAC to connect individuals to job opportunities and enhance job skills, and CAC’s retail
clothing store provides the entire community with access to affordable clothing.
Mission & Values: CAC’s mission is to promote a healthy, caring, and just community for all people
through resources, advocacy, and volunteer effort. To that end, CAC strives to be a trauma-responsive
organization, providing services that embody the idea that people can adapt, heal, and even grow from
traumatic experiences. Recognizing the effects that trauma has on individuals, families, and our society
as a whole, CAC aims to reduce the impact of trauma on the lives that the organization touches by
helping individuals to feel safe, connected and in control—over the course of many interpersonal
interactions and in a variety of welcoming settings. Responding to the community in a trauma-responsive
way is critical to the success of this position and to the mission of CAC.
CAC’s resources and staff are integral parts of their communities and include partnerships with schools,
businesses, faith communities, and other organizations. This extensive local network allows CAC to
pursue community-engaged solutions, prioritize partnerships, and collaborate with thousands of
volunteers. Currently, we are looking for a Housing Program Manager to help support the
community-responsive work of CAC.
Job Title: Housing Program Manager
Reports to: Program Director
Primary Location: Northfield
Compensation: $60,000-$70,000
FLSA Status: Salaried, Exempt
Hour Status: 40 hours per week
Job Summary – The Housing Program Manager will support the culture of a community-based,
person-centered, and trauma-responsive organization. This position will oversee and support all housing
related programs, locations, and CAC Staff. The position will ensure quality data, compliance, and
outcome reports for the purpose of multiple grants, coordinate and oversee CAC’s multiple housing
projects and scattered site units, and support a team of staff, AmeriCorps workers, and volunteers to
effectively respond to the housing needs in the community.
Responsibilities and Duties – CAC’s success is based on the flexibility of its staff and volunteers to
dynamically adjust to meet the needs of the community. The primary responsibilities for this job include:
- Relational Supervision - Provide trauma-responsive support and supervision to a team of social
person-centered, relational case management and positive experiences for all community
members.
- Responsible for the direct supervision of the CAC’s housing team including Heading
- Engage staff through ongoing communication and professional development
framework to help shape individual and organizational professional development and
behavior
- Program Management - Lead and shape programs that reflect CAC’s conceptual mission of
requires significant ability to leverage relationships and represent the organizational culture,
which happens through program management.
- Oversee and lead CAC’s housing related programs, services, and grants including those
that support emergency shelter, ongoing case management, hotel placements, and rental
support
- Coordinate with CAC’s property management to ensure overall communication of tenant
- Work collaboratively with property managers, local police, and the criminal justice system
- Update and implement policies and procedures as needed
- Educate and promote CAC’s housing support programs within the community
- Identify barriers within local systems and regularly share this feedback with community
- Ensure prompt case notes, documentation, and data quality for entire housing team
within HMIS (Homeless Management Information Systems) and other organizational data
and case management systems
- Ensure compliance measures are in place for funders including housing inspections, rent
- Collaborate with grants and operations managers to ensure accurate data collection and
Direct Service– Leading by example, the Housing Program Manager will provide some limited direct
case management that supports a culture of shared responsibility among the housing team and other
CAC staff. Some tasks and activities include:
- Complete housing assessments with individuals or families experiencing homelessness
- Connect individuals and families with emergency shelter resources within CAC or externally, as
- Provide high-quality, trauma-responsive case management services for CAC’s emergency shelter
- Coordinate and manage the needs of community members seeking housing resources
- Oversee the shelver turnover process and work with community volunteers to ensure emergency
housing units are clean, stocked, and welcoming for new shelter participants
- Maintain safety and security of CAC’s Resource Center and housing units by following all
site-specific health and safety procedures as well as home visiting guidelines
Community Outreach – Responsible for taking the lead on identifying and collaboratively working across
programs and organizations to serve the housing needs of the community. CAC is looking for a
collaborative individual to build relationships with participants and community leaders outside of CAC.
Referrals and outreach efforts can happen from a host of community partners. Additional tasks and
activities include:
- Lead efforts to develop relationships with property managers, city leaders, law enforcement,
supports are easily accessible across the community
- Coordinate and communicate with other agencies and organizations throughout the area
General Responsibilities: Demonstrate commitment to CAC’s mission: “To promote a healthy, caring, and just community
- Employ trauma-responsive, person-centered care practices to create a safe and healing space,
- Utilize crisis intervention and conflict resolution skills to support individuals and families in need
- Follow all mandated reporting laws for vulnerable adults as well as child abuse and neglect
- Attend and actively participate in regularly scheduled organization and team meetings and
trainings
Work Environment and Physical Demands: While performing the duties of this job the
employee is regularly required to walk, stand, bend, kneel, use hands to write, and sit for
prolonged periods at a desk working on a computer. Employees are subject to a minimal noise
level.
Qualifications: CAC is committed to finding the right person for the position, ideal candidates
will possess many of the following qualities:
- Proven experience managing teams, setting goals, and driving results in a fast-paced
- Strong leadership, decision-making, and problem-solving skills
- Excellent interpersonal skills, including both verbal and written communication
- Experience working alongside diverse populations
- Bachelor’s degree in human services or related field OR four years of experience in
- Highly organized and effective in a dynamic fast-paced environment
- Ability to work independently and as a member of a team
- Passion for equity and social justice
- License in social work or other related field
- Strong knowledge of mental health and/or substance use disorders
- Experience working with survivors of domestic or sexual violence
- Experience working with individuals experiencing housing insecurity
- Familiarity with Rice County organizations and resources
- Proficient in Google Suite and Microsoft Office (PowerPoint, Word, and Excel)
- Must possess Personal Auto Insurance
- Complete all required background and MVR checks
Compensation: The position is designed as a full-time 40-hour/week, salaried, exempt position.
Compensation will depend on experience and qualifications with a starting salary of $60,000-$70,000 plus
benefits. CAC provides a stipend for health care or to use however you choose. CAC offers flexible work
arrangements, professional development opportunities, and a chance to creatively build and implement
innovative ideas.
Equal Opportunity: CAC is an equal opportunity organization. CAC believes that the most efficient and
effective workplaces include employees from diverse backgrounds. We strive to create a work
environment where all employees and individuals, regardless of race, creed, color, religion, sex, national
origin, age, marital status, political affiliation, sexual orientation, gender identity, disability, public
assistance status or veteran status, can succeed and make an impact in the community.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Application and Hiring Process: CAC will be interviewing on a rolling basis until the position is filled.
To apply, please submit a cover letter, resume, and contact information for three professional
references to employment@communityactioncenter.org. Inquiries and questions can be sent to this
same e-mail address or by contacting Program Director, Shelby Naumann, at 712-341-0833. Only
qualified candidates will be contacted.
Salary : $60,000 - $70,000
