Case Manager - Energy

SUMMARY: Under the general direction of the Outreach Supervisor, the Case Manager assesses needs and develops a program plan to support clients with managing and resolving utility debt. Responsibilities include assisting clients in accessing utility and non-utility administered programs to reduce arrearages and energy usage through ongoing guidance and conversations. This involves providing referrals to other community partners and arrearage-reducing programs, conducting follow-up conversations with clients, and maintaining thorough documentation.