Description

OUR EXCITING OPPORTUNITY

Community Action Partnership has an exciting opportunity for

Outreach Coordinator

In this role, the Outreach Coordinator will work along with the Energy and Environmental Services Department; playing a critical part in the work and dedication of Community Action Partnership of Orange County’s initiatives. It’s leadership with a cause and the rewards are immeasurable!

WHAT YOU WILL ACCOMPLISH IN THIS ROLE

Under general supervision of the Outreach Manager, the Outreach Coordinator will assist with the daily operation and administration of Energy and Environmental Services Department programs and activities.  The Outreach Coordinator will provide support to outreach activities in and outside of the office.

The hourly rate for this position is $23.00 - $24.00.

The work schedule is a hybrid schedule – 4-days in the office and 1-day remote.  Hybrid schedules are subject to change based on program needs and/or departmental manager’s discretion.

ROLES AND RESPONSIBILITIES

• Complete client forms, applications when necessary and/or review data to ensure eligibility and compliance. Identify and/or use a variety of outreach methods to reach target populations, groups to meet contract goals. Complete a specific number of client enrollments to ensure production goals are met. Follow up on new enrollments and referrals resulting from field activity.
• Handle calls efficiently and as directed.  Ensure that client calls, workshops, and Low-Income Home Energy Assistance Program - LIHEAP, Department of Energy - DOE, Environmental Accessibility Adaptations – EAA and Asthma Remediation through CALAIM - California Advancing and Innovating Medi-Cal (LIHEAP, DOE & CalAIM) appointments are completed accurately, timely and appropriate as well as support the Office on Aging and ESA Energy Savings Assistance Program goals and initiatives.
• Provide backup coverage and general support for activities including, but not limited to; reception, program outreach, field work, client calls, intake, enrollment, outreach, education, filing, forms, reports, data entry, billing and inventory.
• Schedule conduct or complete assigned tasks such as: public, media and agency contacts: workshops and presentations, canvassing neighborhoods; mass mailings and client correspondence.
• Compile and deliver client intake and enrollment of production goals as set for the department.
• Compile and deliver client intake and enrollment packets, educational packets, presentation folders, posters and other outreach materials either in person or by mail to prospective clients and other destinations.
• Must remain available to team during all working hours in office and in field through company phone or other.
• Attend all outreach and production meetings as required by manager.
• Document and maintain active calendar for entire team.
• Attend mainstream weatherization events.
• Implement energy action month activities.
• Collaborate with city officials for outreach.
• Other duties may be assigned.

THE IDEAL CANDIDATE HAS KNOWLEDGE AND EXPERIENCE IN

• Work/interface with management, co-workers and subcontractors.  Effectively supervise volunteers if needed.
• Work a flexible schedule, weekends and/or evenings as needed.
• Perform mathematical skills sufficient to create, compose or compile information and data for reports or presentations.
• Experienced with Microsoft Office, WORD, EXCEL, POWERPOINT and ACCES as well as Windows XP, Adobe products including Photoshop, required.  Position requires computer literacy and use of portable devices including PC notebook, printer, PowerPoint projector, cell phone, copier and iPads.
• Communicate effectively in writing and orally with staff, clients and the public-at large to explain program variations and limitations; analyze and interpret contract language; create and/or complete reports; understand and follow program regulations and procedures.
• Demonstrate a clear, concise and effective command of the English language, both oral and written.  If bi-lingual, must be able to translate orally and in writing from/to English and a second language. Second language desired but not required.
• Be familiar with public and private social services agencies and community resources available to meet client needs.
• Government contracts; application of program rules, regulations, procedures, and client eligibility to program operations.
• Perform ServTraq demographic analysis.
• Work effectively within demanding time constraints and/or multiple tasks.  Must be detail oriented, work accurately and efficiently on a consistent basis without assistance.
• Position may require a Home Improvement Salesperson Registration License (HISR) at some point in the future. Ability to obtain that license within 180 days from the date if/when requested.
• Perform mathematical skills sufficient to create compose or compile information on computer or complete forms.

Qualifications

EDUCATION AND EXPERIENCE

Required: Preferred: BA/BS degree with 1 year or more equivalent work experience, or AA/2 years of college work and 2 or more years equivalent work experience, Minimum Required: 3 Years or more directly related experience, with High School diploma. This position will require 6 months of training and completing an internal educational program that is specific to all of our EES enrollment offerings.

TRAVEL

Possess a valid California Driver’s License with a driving record that meets minimum standards established by CAP OC insurance carrier, proof of vehicle insurance, access to a vehicle and willingness to drive/travel when required. 

Typically, travel is required throughout Orange County, and occasionally to other areas as needed, during the business day using the incumbent’s personal vehicle.  Possible travel during evening hours, possible out-of-the-area and overnight travel may be required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to bend, stoop, reach, pull, push, stand, kneel, sit, twist, turn, walk, bend at the waist, talk and hear, vision abilities include close vision, distance vision, color vision, ability to adjust focus, and prolong computer work.  The employee must regularly lift and/or move objects up to twenty (20) pounds.  Employee may be called upon to work outdoors in varying temperatures and weather conditions.  

MEDICAL EXAMINATION AND BACKGROUND CHECK

A medical examination is required of each new employee whose physical condition must meet the minimum requirements prescribed for the position.  In addition, prospective employees must pass a pre-employment physical, drug screen, Live Scan and background check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

THE PROMISE OF COMMUNITY ACTION

Community Action changes people’s lives, embodies the spirit of hope, improves communities, and a makes America a better place to live.  We care about the entire community, and we are dedicated to helping people help themselves and each other.

HOW TO APPLY

Please Apply at Community Action Partnership of Orange County’s website at www.capoc.org.

Salary : $23 - $24