Complimentary Transportation Coordinator

Description

Come join the amazing Community Action Program of Belknap-Merrimack Counties team!

We are a private non-profit committed to doing all we can in the fight against poverty. Our legacy goes back to the 1960's and we manage over 70 programs designed to help those who need it most. 

You'll join a team of talented and passionate people who are motivated to make our community as strong and resilient as possible.

HOURS: Full Time, Monday – Friday, 37.5 hours per week.

Position Summary: 

The Complimentary Transportation Coordinator is responsible for assisting and supporting individuals in navigating public transportation systems through one-on-one and group education and training. Collaborate with the Regional Mobility Manager with the development of multi-lingual, ADA compliant, and senior-oriented transportation resource information.  Responsible for the daily operation of the Volunteer Driver Program in the Mid-State Region 3. Responsible for the daily operation of the Taxi Voucher Program. Responsible for processing ADA paratransit eligibility determinations.

Essential Duties and Responsibilities:

•  Promotes, enhances and facilitates access to transportation services, including integration and coordinating services for individuals with disabilities, older adults, English-as-a-second language speakers, low-income individuals and general public.
•  Recruits, screens, onboards, trains and supervises volunteer drivers. 
•  Assist Transportation Director with establishing and administering volunteer policies and procedures to assure the implementations by training and supervising the volunteer drivers. 
•  Maintains all documentation on volunteers that includes but is not limited to: data for riders, volunteer trips and billable services.
•  In collaboration with the Transportation Director and Administrative Assistant prepares and issues reports to accommodate program needs specified by sponsors and funding sources. 
•  In collaboration with the RMM, identifies unmet travel needs. 
•  In collaboration with the RMM performs marketing and public relation activities to promote all transportation programs within Region 3.
•  Works closely with other transportation providers to enhance coordination of rides. 
•  Provides individualized travel training and trip planning, including: mapping prospective travel routes; highlighting the route and time schedules so that the individuals can easily read the information that will be critical for them to successfully negotiate their travel route.
•  Reviews pertinent rider rights and Responsibilities resources and the general information sheet that pertains to the type of bus that they will be using with the individual so that they clearly understand their rights and responsibilities as a rider.
•  Plans a ride day with the individual. Set a meeting time at the appropriate bus stop and ride the route together to identify key stops and transfers that the individual will need to use the system effectively. Repeat this individual ride training as needed by the individual.
•  Completes the "Travel Training Final Evaluation" form with the individual after the ride training.
•  Using this evaluation form, prepare a written report on the individual stating the progress made and the determination as to how successful the individual will be in using the system independently.
•  Identifies transportation issues and makes recommendations to resolve transportation issues to the Director of Transportation.
•   Recruits and screens taxi providers in region 3. Supervises and facilitates the Taxi Voucher Program. 
•  Coordinates the eligibility process for the ADA Paratransit bus service. Including accepting and processing customer eligibility applications and facilitating eligibility determinations reviews with customers. Making recommendations for customer eligibility to the Transportation Director. 

Non-Essential Duties and Responsibilities:

• Performs additional duties as assigned.

General Expectations

•  Be committed to the Agency's Mission, Vision and Values.
•  Maintain adequate knowledge of all CAPBM programs in order to make referrals to other CAPBM programs beneficial to the client, his/her family or friends.
•  Maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with CAPBM policy and procedure.  Adhere strictly to confidentiality of client, co-worker, and internal business information.
•  Present professional and positive image as a representative of CAPBM.  
•  Follow established policies and procedures and comply with all safety requirements.
•  Communicate proactively with the supervisor regarding work flow, problems, suggestions, etc.
•  Attend team and staff meetings as scheduled.
•  Contribute to a positive, team-oriented work environment.
•  Be punctual for scheduled work and use time appropriately.
•  Perform required amount of work in a timely fashion with a minimum of errors.

CAPBM FULL TIME BENEFITS:

• Paid Time Off – Earn up to four weeks in your first year
• Paid Holidays – 12 per year
• Health Insurance (with Free Dental and Vision)
• Health Reimbursement Account
• Health Insurance Buyout
• Voluntary Dental Insurance
• Voluntary Vision Insurance
• Voluntary Flexible Spending Accounts (FSA & DCA)
• Employer paid Life Insurance
• Employer paid Short and Long Term Disability Insurance
• Voluntary Accident & Critical Illness Insurance
• Voluntary 403(b) with 5% Employer Match After One Year
• Employee Assistance Program (EAP)
• Mileage Reimbursement
• Federal Student Loan Forgiveness Program

Requirements

Qualifications Needed for Position:

Experience and Skill Requirements: The following experience and skills are considered essential:

•  Bachelor degree in Human Services, planning or related field preferred.
•  At least 3 years’ experience performing human service functions delivering in-person customer service.
•  Experience in transportation, planning and community outreach.
•  Excellent written and oral communication skills, including group facilitation, public speaking and conflict resolution. Experience in the development of public awareness resources to include brochures, signage, schedules, etc. Experience working with speakers of languages other than English. Ability to coordinate numerous and diverse activities. Computer literacy. Knowledge of ADA rules and regulations and Title VI of Civil Rights Act of 1964. 

Job Requirements:

•  Criminal background check with the Bureau of Elder and Adult Services and NH Department of Safety Division of State Police. 
•  Must have reliable source of transportation to be used in fulfilling the responsibilities of the position and meet insurance requirements.

For consideration, please submit a resume and cover letter. 

Community Action Program Belknap-Merrimack Counties, Inc. is an Equal Opportunity Employer.

Salary : $24 - $25