Assistant Store Manager Front of House

Description

PURPOSE OF THE ROLE:     

The Assistant Store Managers Front of House are vital, key leaders within the store and may serve as acting Store Manager when the Store Manager is not present.  They provide oversight for the full range of operational activities, resulting in positive experiences for both employees and customers as well as retail profitability – all in a manner consistent with our Mission and Values.  The Assistant Store Managers Front of House set expectations for the proper execution of policies and procedures and respond as appropriate to employee performance.  Our culture assumes we can count on one another, engage with respect and professionalism in alignment with our core behaviors, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.  

KEY AREAS OF RESPONSIBILITY:

• Operational Oversight-
  • Promotes CommunityAid’s sales and marketing strategies, including sales floor layout, merchandising, procurement stocking, product quality and rag out.
  • Designs and implements seasonal store layout changes with the support of Retail Supervisors.
  • Ensures sales floor presentation, including recovery and signage, adheres to standards.
  • Conducts daily floor walks, sharing insights with Store Management to ensure alignment.
  • Communicates retail supply needs and provides feedback on the quality of product sent to the sales floor.
  • Takes responsibility for the overall function of the store when the Assistant Store Manager Back of House is not present.
• Customer Service-
  • Oversees interactions on the sales floor to ensure and promote a consistent positive shopping experience and to deter theft.
  • Handles customer complaints promptly and professionally.
• Cash Handling-
  • Trains Retail Supervisors on cash handling procedures including counting cash drawers, reconciliation, deposits, and bank runs, while maintaining the safe’s security.
  • Oversees cash management procedures, ensuring adherence by Retail Supervisors.
• Staffing, Employee Training and Development-
  • Oversees Retail Supervisors and Retail Associates.
  • Conducts weekly or as needed one-on-one meetings with Supervisors.
  • Evaluates potential candidates for cultural alignment and position fit through phone interviews and on-site interviews.
  • Manages the selection and integration of Associates by adhering to company procedures.
  • Oversees Associate training and supports the Retail Supervisors in training new Associates on their roles, responsibilities, company policies, procedures and best practices, including cross-training in other departments as needed.
  • Collaborates with the Operations Manager to ensure proper staffing levels in adherence with the labor model.
  • Communicates performance expectations, coaching for improvement and success and utilizes existing performance management tools to document conversations.
  • Assists Store Manager/District Manager in the annual review process by sharing input on the Employees performance.
• Employee Engagement and Morale-
  • Promotes employee engagement through regular huddles and team meetings, one-on-one check-ins, special events, and prioritizing employee recognition.
• Compliance and Regulatory Activities-
  • Ensures compliance with all applicable state and federal laws, as well as CommunityAid policies and procedures, and ensures these are clearly communicated and followed by Supervisors and Associates. 
• Facilities and Logistics Safety –
  • Maintains a safe environment for both employees and customers.
  • Ensures cleanliness and organization on the sales floor.  
  • Regularly monitors for safety, promptly addressing and taking measures to correct unsafe work conditions.

CORE COMPETENCIES:

• Embrace, exemplify, endorse, and teach CommunityAid’s 12 Core Behaviors
• Embrace and support CommunityAid’s Mission
• Expansive knowledge of retail operations and its integral relationship with warehouse operations
• Effective leadership skills, including leading teams
• Emotional intelligence and strong interpersonal relationship skills 
• Excellent communication abilities with an emphasis on clarity and listening
• Strong critical thinking, problem-solving skills, and exercises sound judgement
• Maintains confidentiality
• Ability to organize and prioritize a variety of tasks while working within strict timeframes
• Ability to thrive in a fast-paced environment

QUALIFICATIONS:

• High School diploma or equivalent required
• Associate or bachelor’s degree related to business management preferred
• Minimum of one-year experience in a supervisory role within a comparable retail or service-oriented business preferred
• Experience effectively managing in a fast-paced, professional work environment
• The ability to properly handle and maintain confidential information
• Flexibility with scheduling and availability to work evenings and weekends on a regular basis
• Proficient in reading, writing, and speaking English
• Must have a valid Driver’s License
• Must be eligible to work in the U.S without sponsorship

PHYSICAL REQUIREMENTS:

• Ability to frequently lift and carry 21 to 35 pounds
• Ability to occasionally carry up to 50 pounds.
• Ability to push and pull up to 20 pounds.
• Ability to stand for extended periods.

Qualifications

Salary : $45,000