What are the responsibilities and job description for the PIPP Manager position at Community and Economic Development Assoc?
Job Description
Job Description
Title : PIPP Manager
Department : Energy Services
Location : Central
Report to : Associate Director, Energy Services
FLSA Status : Exempt
Employment Status : Full-time
Date Created : 05 / 05 / 2021
Date Reviewed : 09 / 13 / 2024
Summary / Objective
Under the direction of an Associate Director, the Percentage of Income Payment Plan (PIPP) Manager will be responsible for case management of the PIPP Program. The PIPP Manager will adjudicate application issues, develop reports, and provide recommendations and actions for process improvement. The PIPP Manager will be the Subject Matter Expert (SME) as it pertains to the PIPP business rules and procedures, and collaborates with other Energy Services managers and other supervisors to maintain compliance and effectiveness. This position has supervisory responsibility over several staff. This position routinely handles highly sensitive and confidential information and will represent CEDA in various capacities. Must demonstrate good, independent judgment, an ability to be approachable and professional, have solid problem-solving skills, handle multiple tasks, be self-motivated and well organized, and maintain strict confidentiality.
Essential Functions
- Oversee all aspects of PIPP and act as a liaison between the program and utilities.
- Direct supervisor on managing staff schedules, development, performance, and growth.
- Ensure programmatic and financial compliance reporting requirements are met according to departmental, State, and Federal guidelines.
- Develop and maintain required reports for the PIPP program, including STARS reports.
- Work with Energy Services Managers on recommendations and actions necessary for effective program management.
- Analyze data and formulate recommendations for productivity improvements; develop productivity reports for internal and external review.
- Participate in efforts to update and maintain program policy and internal procedure manual.
- Ensure staff follows Energy Services Standard Operating Procedures, alert Training and Quality team of needed revisions.
- Set and monitor operational and performance goals that are aggressive, achievable, and long-term for staff.
- Ensure that the PIPP program is in compliance with PIPP business rules as well as LIHEAP policy.
- Identify training needs for staff and provide training and technical assistance;
- Other duties as assigned.
Knowledge, Skills, and Abilities
Strong verbal and written communication abilities.
Supervisory Responsibility
This position manages Energy Service PIPP Supervisor, Team Leads, Coordinator, and Case Managers and is responsible for performance management within the assigned area.
Work Environment
While performing the duties of this job, the employee works mostly in an office environment that is quiet to moderately loud, depending on the work area. The employee is required to sit, use hands, stand, stoop, walk, talk, and listen while performing duties. General office equipment includes personal computers, scanners, copiers, faxes, desk- and smartphones, and software programs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift or move up to 20 pounds. Requires normal range of hearing / vision.
Expected Hours of Work / Travel
This is a supervisory position requiring the exercise of discretion and judgment and is required to work a full-time work week, as designated by the CEDA Employee Handbook, with periodic longer hours, including potential evenings, weekends, and odd hours. Occasional travel of distance may be required, especially in suburban Cook County. Other travel of distances may be required.
Required Education and Experience
Preferred Education and Experience
AAP / EEO Statement
CEDA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CEDA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotions, terminations, layoffs, recalls, transfers, leaves of absence, compensation, and training.
CEDA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CEDA’s employees to perform their job duties may result in discipline up to and including discharge.
A DA Statement
The physical demands, work environment factors, and mental functions described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
