What are the responsibilities and job description for the Account Manager - Will Train! position at Community Blood Center Of Greater Kansas City?
Overview
About us:
Founded in 1958, Community Blood Center (CBC), operated by New York Blood Center Enterprises, is a nonprofit community blood center serving Kansas and Missouri for more than 65 years, delivering 200,000 lifesaving blood products each year to 70 area hospitals, EMS and healthcare partners. In addition to providing the highest quality blood products and services, CBC additionally delivers cellular therapies, specialty pharmacy, and medical services to research, academic, and biomedical organizations. To learn more, visit savealifenow.org/about-us.
What we offer:
- Competitive Pay: Includes performance-based incentive program.
- Paid Training: We offer a comprehensive training program to set the candidate up for success in this role as well as long-term career development.
- Comprehensive Benefits Package: We offer Medical, Dental, Vision, Flexible Spending Account, Tuition Reimbursement, 403 (b) Retirement Plan, Annual incentive plan based upon blood collection goal achievement, Personal Vacation Days, Sick Days and Holidays.
- Make a Difference: Be a crucial part of our mission to save lives and support our community.
- Growth Opportunities: Gain valuable experience and advance in a supportive environment.
Responsibilities
About the role:
As an Account Manager, you will play a vital role in supporting NYBCe's life-saving mission by achieving individual monthly and annual blood donation collection goals within your assigned territory. You will engage with the local community by contacting coordinators at schools, community centers, and local businesses to maintain and expand existing accounts while also seeking new opportunities for blood drives. This position is critical in reaching our blood collection targets through effective recruitment strategies and various tools and techniques. The account manager will focus on building and maintaining strong customer relationships and executing collection strategies to optimize NYBCe resources.
What you’ll do:
- Hit Your Collection Goals: Work towards monthly targets while maximizing NYBCe’s resources.
- Plan Effective Blood Drives: Partner with internal and external customers to organize effective blood drives, ensuring smooth operations and clear communication with everyone involved.
- Build Strong Customer Relationships: Develop and nurture lasting connections with your accounts to meet blood collection objectives.
- Promote and Market: Drive new account creation and expand existing drives through dynamic marketing programs.
- Grow and Expand: By educating the community about the importance of blood donations, strengthen existing relationships, uncover new business possibilities with existing accounts, seek out new accounts, and explore new market segments.
- Execute and Report: Implement our collections strategy, generate insightful reports, and find ways to boost collection volumes while keeping service levels high.
- Enhance NYBCe’s Presence: Boost our visibility by engaging with the community through events, memberships, and other opportunities.
- Collaborate for Success: Work closely with key accounts and the NYBCe’s Customer Service Team to identify and act on growth opportunities for our products and services.
- Monitor and Adjust: Create plans, allocate resources, and track progress to ensure customer satisfaction and successful blood drives. Make adjustments as needed to keep everything running smoothly.
- Optimize Resources: Monitor blood drive progress to ensure we use NYBCe’s resources effectively and meet our monthly and yearly efficiency goals.
- Continuous Improvement: Be a part of an organization that is dedicated to listening to the team’s ideas on ways to improve processes and creating new tools to help you succeed.
Qualifications
What you'll need:
- Bachelor's Degree or equivalent combination of education and experience.
- Minimum two years of experience in sales, marketing, communications, customer service, or a related field.
- Must have a reliable vehicle and a valid driver's license.
- Bilingual skills are preferred.
- Ability to lift more than 50 lbs. when needed.
