What are the responsibilities and job description for the Branch Operations Director position at Community Choice Credit Union?
Job Description
The Branch Operations Director will be responsible for overseeing the daily operations of a Community Choice Credit Union branch, ensuring exceptional member service and driving growth.
Key Responsibilities
- Leadership & Management: Lead, motivate, and coach staff to achieve performance goals and deliver excellent service to members. Supervise, train, and monitor the work of direct reports through ongoing training and development opportunities.
- Operations Management: Oversee all center operations, including cash handling, member transactions, and account maintenance, to ensure efficiency and accuracy. Perform all facets of deposit and lending operations, including account openings and credit analysis of loans.
- Business Development: Develop and implement strategies to attract new members and grow existing member relationships. Drive center profitability by achieving revenue targets, managing expenses, and minimizing risk.
Requirements
- 3-5 years' experience in financial services, with at least 2 years in a supervisory or managerial role.
- Strong leadership skills with the ability to inspire and motivate a team.
- Thorough understanding of financial products, services, and industry regulations.
- 2-year college degree or completion of a specialized course of study at a business or trade school.
