What are the responsibilities and job description for the Bilingual Customer Service Specialist position at Community Choice Financial Family of Brands?
Overview : At Speedy Cash, we pride ourselves on being more than just a financial service provider; we strive to be a reliable partner for our hardworking customers seeking prompt and dependable financial solutions. As a Customer Service Specialist, you will be instrumental in creating meaningful relationships with our diverse clientele, ensuring smooth transactions and outstanding in-store experiences.
Responsibilities :
- Build strong connections with customers to foster lasting relationships that encourage repeat business.
- Review, validate, and process customer transactions accurately, including check cashing, money transfer, and customer payments.
- Maximize customer satisfaction by suggesting personalized financial services tailored to their needs.
- Accurately enter and maintain customer information in a Point-of-Sale (POS) system with integrity.
- Generate new business through effective inbound and outbound call campaigns.
- Support customer account management and collections by processing payments and overseeing customer appointments.
- Ensure the store maintains a clean and inviting appearance to enhance the customer experience.
- Adhere to office security protocols and execute proper opening and closing procedures, including managing the vault and cash drawer.
- Comply with Company policies and all relevant local, state, and federal regulations.
- Participate in continual training to stay updated on evolving products and processes.
- Thrive in a fast-paced, dynamic environment while managing multiple tasks to meet individual and team performance standards.
- Commit to a regular full-time work schedule, including weekends, totaling a minimum of 40 hours per week.
Qualifications :
Preferred Qualifications and Skills :
What We Offer :
Compensation : The starting pay for this position is $20.00 / hr.
About Us : With over 25 years of service, Speedy Cash is a reputable loan company operating across 12 states, dedicated to helping customers regain financial stability. Our products and services have evolved to meet the needs of over 10 million people through in-store, phone, and online interactions. We remain committed to providing essential short-term financial solutions.
The Community Choice Financial Family of Brands is dedicated to maintaining an inclusive workplace free from discrimination based on various characteristics. All candidates are encouraged to apply.
Salary : $20
