What are the responsibilities and job description for the Client Support Specialist position at Community Choice Financial Family of Brands?
Overview : As a Client Support Specialist, you will create valuable connections and offer a comprehensive range of financial products and services to a diverse customer base. Our customers rely on us for fast and dependable financial solutions. Your accuracy in cash handling, keen attention to detail, and professional engagement with clients and peers in a lively environment will embody our mission while propelling your career forward.
Responsibilities :
- Develop strong connections with clients to foster lasting relationships that encourage repeat business.
- Efficiently review, validate, and process a range of customer transactions with precision, including check cashing and money transfers.
- Proactively support customer success by suggesting tailored financial services that align with their needs.
- Accurately enter and maintain customer data into our Point-of-Sale (POS) system with the utmost integrity.
- Participate in daily inbound and outbound calling efforts to generate new business.
- Assist with customer account management and collections by handling payments and coordinating customer appointments.
- Uphold store appearance and cleanliness standards to enhance the overall customer experience.
- Maintain security protocols and execute proper opening and closing procedures, including cash drawer and vault management.
- Ensure compliance with all Company policies and relevant local, state, and federal regulations.
- Engage in ongoing training and stay informed about our evolving products and processes.
- Effectively juggle multiple tasks in a dynamic and fast-paced environment to meet both individual and team performance standards.
- Commit to a full-time work schedule, including regular in-person attendance on weekends. A typical full-time work schedule for this position includes at least 40 hours per week.
- Store hours, schedules, and / or the minimum required hours for this position may change at the discretion of the Company. Please consult with your recruiter for the latest hourly requirements.
Qualifications :
Preferred Qualifications and Skills :
What We Offer :
Our Compensation :
The base pay for this position is $20.00 / hr.
This compensation reflects the base pay alone and is part of the larger compensation package provided by the Community Choice Financial® Family of Brands.
About Us :
For over 30 years, Check Into Cash® has been a national leader in short-term credit solutions, offering a variety of products and services including Payday Advances, Cash Advances, Title Loans, Check Cashing, and others to support families in meeting their financial needs.
The details presented here are not exhaustive regarding the duties and responsibilities of the position. The Company may revise the job description at any time, and additional functions may be assigned as deemed appropriate.
Important : The Community Choice Financial® Family of Brands will never ask for banking or payment information during the interview or hiring process. Official correspondence will come exclusively from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.
The Community Choice Financial® Family of Brands is dedicated to providing a workplace free from discrimination based on various protected characteristics. We encourage candidates from all backgrounds to apply. CCFI Companies, LLC is an equal-opportunity employer.
Salary : $20
