What are the responsibilities and job description for the IT Technician (Technology Support Specialist I) position at Community College System of New Hampshire?
Job Description
Job Description
Community College System of NH
IT Technician (Technology Support Specialist I)
Salary Range : $23.57-$27.34 / hour
SCOPE OF WORK : Performs various technical duties in support of the River Valley Community College’s (RVCC) IT operations and provides online / remote helpdesk support for all CCSNH colleges. This position shall report to the CCSNH Regional College IT Director and will be located at RVCC.
ACCOUNTABILITIES :
- Works with technical staff in the repair, maintenance, installation, and evaluation of computer systems.
- Installs, configures and test software applications and utilities and maintains software on computer lab machines, as needed.
- Monitors network efficiency to resolve service delays.
- Assists with the implementation and monitoring of security measures to prevent loss of data from network resources.
- Troubleshoots computer operating systems, including investigating, identifying, and resolving problems.
- Analyzes and evaluates the computer systems to provides recommendations for improvements.
- Serves as the point person for the IT Ticketing system and works to resolve items in a timely manner.
- Supports any technical queries of students, faculty, and staff.
- Provides remote technical support for all CCSNH colleges through an online based IT ticket submission for specified functions such as MFA, password reset, general logins, and browser issues.
- Oversees the inventory management of desktops, laptops, Chromebooks, printers etc. and coordinates of IT equipment as needed.
- Conducts user training in computer issues, software, processes, emerging technologies, etc.
- Maintains awareness of current technology and provides guidance to faculty and staff.
- Assists with the documentation of IT processes, policies, and procedures.
- Works with various IT vendors / service providers for effective problem resolution.
- Complies with all system, college, state and federal rules and regulations.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS :
Education : Associates degree from a recognized college (or equivalent combination of education and related experience)
DESIRED QUALIFICATIONS : Basic understanding of Student Information Systems (SIS), Learning Management System (LMS), Remote Management, NEC Phone System, Inventory management System and how Banner supports them is desired.
License / Certification : Valid Driver’s License or access to transportation for statewide travel.
RECOMMENDED WORK TRAITS : Team player, independent and methodical. Knowledge of systematic problem solving and the fundamentals of information processing. Knowledge of current computer hardware and software development. Knowledge of current computer hardware and software development. Knowledge of current communication hardware and software. Knowledge of Inventory Management System. Ability to make oral and written reports. Ability to establish and maintain effective working relationships with associates and personnel of user agencies. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by management.
DISCLAIMER STATEMENT : This class specification is descriptive of general duties and is not intended to list every specific function of this class title.
Notice of Non-Discrimination : The Community College System of New Hampshire is an equal opportunity employer. The Community College System of NH does not discriminate on the basis on race, creed, color, religion, national or ethnic origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, or military, veteran, or marital status.
Salary : $24 - $27
