What are the responsibilities and job description for the IT Support Technician position at Wakefield School District SAU 101?
POSITION DUTIES AND RESPONSIBILITIES:
Except as specifically noted, the following functions are considered essential to this position: Provide technical and application support to teachers, administrators, staff and students
- Maintain the help desk system utilized for all technology-related support issues
- Create and maintain documentation for existing and new systems
- Maintain detailed inventory list of all technology items in the District
Assist in the installation and configuration of technology systems, software and technology devices Train staff on technology-related topics
- Troubleshoot problems and advise on the appropriate action at all schools
- Service ticket management/prioritization
- Onsite and remote PC/notebook/Chromebook repair and troubleshooting
- General remote and onsite support for end user devices
General user management in Active Directory user management and Google Admin Console General application install/support including Google Apps, Microsoft Office and more
- Responsible for repair of student 1:1 Chromebooks in an efficient and timely manner
- To assist with daily end user support, network and software troubleshooting.
- Troubleshooting hardware, software, applications, peripherals is part of the daily operations of the department.
- Performing repairs on PC's, Chromebooks, projectors and printers.
- The technician will guide faculty and staff members to help them learn how to use various devices and software platforms.
- Work collaboratively with outside IT vendor under a Managed Services Agreement on those tasks and/or projects that require a high-level of expertise and knowledge.
- Perform other tasks and assume other responsibilities as may be assigned by the Business Administrator,
Evaluation: Evaluation will be based on ability and effectiveness in carrying out the responsibilities of the position as defined. Performance will be completed annually by the Business Administrator in accordance with School Board Policy..
TERMS OF EMPLOYMENT: Year-round, full-time, exempt at will.
MINIMUM QUALIFICATIONS:
Education and Experience:
Associates degree in computer related field and prior experience in a technical support position. K-8 educational experience preferred.
Necessary Knowledge, Skills and Abilities:
- Hands-on experience with Windows and Google Apps for Education.
- Excellent interpersonal, communication and collaboration skills.
- Experience with a variety of software applications.
- Experience with a variety of hardware peripherals
- Hands-on experience with Windows 10.
- PC diagnostic troubleshooting skills.
- Google Chrome Management experience is beneficial.
- Highly organized and able to prioritize jobs.
- Service oriented.
- Understanding of the fundamentals of network technologies and basic network troubleshooting is a must.
Such alternatives to these qualifications as the Superintendent may find appropriate and acceptable.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $50,000 - $60,000
