Case Manager Supervisor Perm. Supportive Housing

POSTION TYPE: Essential Onsite 

PAY RANGE: $55,000 - $80,000 depending on years of experience

POSITION SUMMARY

The Permanent Supportive Housing Program (PSHP) is part of the District’s strategic plan to prevent and end homelessness. The goal of PSHP is to create the enabling conditions for program participants to achieve the following objectives: 1) obtain long-term housing; 2) maintain their housing by complying with any/all lease provisions and local laws; and 3) achieve the highest level of participant-driven-goals possible and improve the overall quality of their lives. The primary objective of the case management services is to assist PSHP participants with achieving these objectives via connecting program participants to supportive services that address their barriers to maintaining their housing and achieve their goals. The Case Manager Supervisor is responsible for supervising a supportive housing services team consisting of 5 Case Managers and 125 clients. Another 3 to 5 program staff may also be assigned including Assistant Team Leader, Clinical Specialist, or Housing Coordinator.

KEY RESPONSIBILITIES

SUPERVISION OF CASE MANAGEMENT

• Review and approve Biopsychosocial Assessments per requirements of the Human Care Agreement and/or Medicaid regulations.
• Supervise case managers who join with clients to draft, update, and revise the Individual Service Plan (ISP).
• Monitor proper implementation of the ISP and provide technical supervision to Case Managers as needed.
• Ensure all documentation necessary for good clinical care and accurate billing is completed on time. One hundred per cent compliance is expected.
• Conduct weekly team meetings and daily staff check-ins to confirm Case Managers are delivering services in accordance with the ISP.
• Meet with each Case Manager on the team weekly for the first 3 months of employment and at least every other week thereafter.
• Provide team back up and coverage when team Case Managers are out on vacation or sick leave. Provide on-call back-up and triage support.
• Provide formal clinical training to Case Managers in areas relevant to the mission of the high-quality Case Management and the Housing First model.
• Participate in training relevant to program, position, and maintenance of clinical license.

STAFFING, TRAINING, & PERFORMANCE MANAGEMENT

• Hire and onboard Case Managers and other program staff as assigned.
• Assess program staff performance, including a regular evaluation process where staff are provided with feedback and development opportunities.
• Provide modelling and guidance with Case Managers and other program staff working across the project.
• In consultation with Program Director – design, organize, and facilitate program staff training (either directly or through a third party).
• Support program staff with building rapport/relationships with other service providers in the community, alerting DHS when assistance is needed.
• Participate in Supervisor on-call rotation.
• Prepare team reports and participate in DHS monitoring meetings.
• Support Program Director with Quality Assurance practices.
• Assist with other duties as assigned by the Program Director.

In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment:

• Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.
• Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily.
• Reinforces Community Connection’s commitment to diversity, equity, and inclusion.
• Protects the privacy of our consumer’s protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations.
• Completes and stays current on role specific and organizational wide training.
• Performs other duties as assigned on an as-needed basis.

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

Education & Experience

• Bachelor’s degree plus 4 years of direct Permanent Supportive Housing experience
  OR
• Master’s degree in social work, Mental Health Counseling or related field from an accredited College or University
• Graduate or Independent level clinical licensure issued in the District of Columbia (e.g., LGPC, LGSW, LPC, LICSW, LISW)
• Minimum of 2 years of experience in case management, mental health services and direct service delivery.
• Minimum of 2 years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other related populations required.

Knowledge/Skills/Abilities

• Professional knowledge of the theories, principles, techniques, and practices of social service delivery systems required; Experience with “Housing First” model preferred (And experiencing with Critical Time Intervention, Motivational Interviewing, and Stagewise Case Management also a plus)
• 1-year supervisory experience preferred
• Experience in crisis response and management preferred.
• Ability to conceptualize, prioritize, and teach case management services including assessment, delivery, and documentation of services.
• Demonstrated ability to communicate effectively and influentially with members of all levels within an organization.
• Effective interpersonal skills required, along with a high level of discretion and a manner of confidentiality.
• Proficiency in Microsoft Office Suite software (Word, Excel, Outlook, PowerPoint, etc.)
• Proficiency utilizing electronic health record systems, or client data/management information systems. Experience with Homeless Management Information System (HMIS)

POSITION TYPE/EXPECTED HOURS OF WORK

• This is a position which may report to work under an office occasional model as defined by the business needs of Community Connections, Inc.

Salary : $55,000 - $80,000