What are the responsibilities and job description for the Intake Care Coordinator position at Community Counseling Centers of Chicago Inc?
Title:Intake Care Coordinator
Reports to: Intake Supervisor
Level:Professional
Position Type:Full Time
Who we are:
C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and
Edgewater communities stabilize in the community. Since that time, C4’s service area has expanded to rekindle hope for individuals and families on Chicago’s north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families’ agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers – from the personal to the systemic - for Chicago’s systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community.
Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers.
Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve.
Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community.
Purpose:
The Intake Care Coordinator will be responsible for facilitation of C4 service delivery between internal and external programs, partnerships, and stakeholders for the purpose of connecting prospective clients to desired service(s). Establishing and maintaining fluid and transparent relationships between internal and external programs, partnerships, and stakeholders. The ideal candidate will possess high level networking ability, be a skilled client advocate, well organized and able to problem solve.
Location and Work Conditions:
- Normal office environment including movement from desk to other work areas in a multi-floor suite and multi-building sites to carry out job duties
- Might also be required to provide supervisory consultations over the phone while off site or outside of normal business hours
- Required to drive to all C4 site locations as needed
Duties and Responsibilities
- Manage referrals for C4 service provision
- Communicate between staff, clients, and programs both internal and external
- Building and fostering rapport with internal and external partners
- Complete the Illinois Medicaid Comprehensive Assessment of Needs and Strengths (IM CANS) for clients on an as needed basis
- Meet documenting, record-keeping, and direct service requirements of the position
- Facilitate a seamless transition from client entry point to a desired service
- Monitor client services post placement
- Understand Mental Health Diagnosis Criteria as outlined in the DSM 5-TR
- Generate reports detailing care coordination efforts between internal and external partners
- Facilitate in-person and virtual meetings between internal and external programs
- Attend required trainings in-person and virtual
- Participate in regular supervision with assigned supervisor
- Other duties as assigned
Minimum Qualifications:
- Bachelor’s degree in social work or related field from an accredited university required.
- Master’s degree in social work, Psychology, Sociology, or an applicable human service field from an accredited university preferred.
- Minimum three (3) years’ experience in healthcare administration/management with experience in operations management, and/or finance preferred.
- Knowledge of federal, state, CMS, Medicaid and various licensing, certification and accreditation requirements.
- An equivalent combination of academic, clinical and operational experience may be considered
- Current, valid, and active driver’s license required.
Competencies (Minimum Skills, Knowledge, and Experience):
- Effective communication skills both oral and written
- The ability to utilize Microsoft Office tools; Teams, Word, Excel, SharePoint, and PowerPoint
- The ability to maintain and accurately document occurrences
- Adhere to deadlines and prioritize assigned work, projects
- The ability to assess co-occurring disorders
- Understand the Social Determinants of Health relative to client population needs
- Awareness and utilization of Motivational Interviewing
- Familiarity of the American Society of Addiction Medicine (ASAM) criteria
- Understand and practice a client centered approach
- Familiar with Mental Health Rule 132
- Understanding of cultural awareness and humility
