Bilingual Housing Specialist (Full-Time)

Community Crisis Services is dedicated to providing comprehensive support and safe haven for individuals and families affected by domestic violence and homelessness. Our mission is to empower shelter residents through compassionate care, advocacy, and education, ensuring their journey to recovery and independence.

Position Overview:

We are looking for a dedicated and compassionate Bilingual Housing Specialist to join our team at our domestic violence and homeless shelters. In this role, you will assist candidates in locating appropriate housing and processing housing applications.

* A pre-employment criminal background check and drug screening are required. Candidates must be able to participate in and complete mandatory orientation and training during the first 2 weeks of employment.

Reports to: Case Management Director

Employment Status: Full-time, Non-exempt

Available schedule:

• Monday - Friday, 8-hour shifts, as early as 9 am and as late as 8 pm

Education and Experience Qualifications Required:

• Must be bilingual (English/Spanish) to provide services to a diverse client population.
• Bachelor’s degree in Public Administration, Sociology or related field required.
  
• One year of related social service experience preferably with a Section 8 housing program required.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Extensive knowledge of Fair Housing Act (FHA) and other government programs.
• Proficient with Microsoft Office Suite or related software.
  

Knowledge, Skills and Abilities:

• Excellent communication both verbal and written
• Ability to motivate and engage clients residing in the facility
• Ability to work with a diverse client population
  
• Ability to prepare clear, concise and accurate notes, reports, correspondence, and other job-related documents
• Skill to work effectively under pressure
• Ability to analyze situations accurately, utilizing a variety of analytical techniques to make well-informed decisions
• Ability to develop and evaluate alternatives
• Ability to communicate effectively using a variety of styles and techniques appropriate to the audience
  
• Ability to use various information technology systems required for successful job performance
• Organizational skills and ability to multi-task
• Ability to adapt to changing priorities and work environments
• Demonstrated cultural competence and cultural responsiveness
• Ability to communicate critical information with accuracy and efficiency
  
• Ability to work effectively with external agencies, rental properties and landlords

Key Responsibilities:

• Interviews applicants and determines eligibility for housing programs
• Assists applicants with paperwork and the application process; verifies the accuracy of the information submitted
• Conducts tours of properties for potential residents
• Provides support services such as workshops to highlight and explain available services and options for applicants
• Maintains records, collecting and completing all required documentation
• Explains housing authority regulations to applicants; facilitates and ensures compliance with applicable laws, regulations, guidelines, and best practices
• Prepares operations reports to submit to the Case Manager Director and Chief Operating Officer
  
• Advocate on behalf of residents with various agencies and service providers
• Participate in staff meetings, trainings, and professional development opportunities
• Perform other related duties as assigned

Work Conditions:

• Primarily based between the domestic violence and homeless shelter locations with off-site visits to partner agencies, court proceedings, and community outreach events
• Potential exposure to highly emotional and stressful situations
• Must be able to handle sensitive situations with professionalism and care
• Strict adherence to confidentiality policies and ethical guidelines regarding client information and shelter locations
• Regular use of computers, case management software, phone systems, and virtual meeting platforms for client services, documentation, and communication
  

Physical Requirements:

• Talk
• Hear
• See - close, distance and peripheral vision
• Use hands and fingers
• Sit, stand and walk for extended periods
  
• Frequently lift and/or move up to 10 lbs., occasional lifting of up to 25 pounds 

Benefits:

• 401 (k)
• Dental Insurance
• Employee Assistance Program
• Disability & Life  Insurance
• Flexible Spending Account
• Health & Vision Insurance
• Holiday Premium Pay
• Paid Time Off
• Referral Program

COVID-19 CONSIDERATIONS

To keep our staff safe, we've provided masks, gloves, hand sanitizer and a designated staff person to sanitize hard surfaces every hour. Our agency also offers free testing for its staff and family members.

Equal Employment Opportunity

Community Crisis Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary : $26