What are the responsibilities and job description for the Fraud Representative position at Community First Bank of Indiana?
At Community First Bank of Indiana (CFB) we set our intentions to serve and give our best to others each day. Our mission? We partner with you to build a better future. Ready to get started?
As part of our team, you’ll be empowered through the bank’s investment in employee education to continuously grow as a professional. We invite you to join our team of trusted, local bankers that leave our communities saying, “We’ve never been treated like that by a bank.” CFB is proud to have been named a Best Place to Work in Indiana for 8 consecutive years by the Indiana Chamber of Commerce. And, we’re always looking for the best and brightest to join our team!
Benefits:
- Health, Dental, Vision Insurance
- Bank Paid Life Insurance
- Paid Short-Term & Long-Term Disability
- Generous Matching 401(k) Retirement Plan
- 3 weeks of Paid Time Off (immediate accrual)
- Access to Earned Wages
- Wellness Program
- Competitive Salary
- Tuition Reimbursement
- Paid Holidays and 3 Float days
- Maternity/Paternity paid leave
- Annual bonus eligibility
- Community Service Projects
Job Title: Fraud Representative
Objective: The Fraud Representative serves as an integral part of Community First Bank of Indiana’s Compliance Department. The Fraud Representative supports the administration of the bank’s fraud prevention program in the following areas:
- Loss mitigation
- Dispute process
- Law enforcement communication
- Compliance with all state and federal regulations
Classification: This is a Full-Time Non-Exempt position who reports directly to the Fraud Manager.
Location: Kokomo- Main Office Downtown
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Performing a variety of investigative functions to assist with fraud detection and mitigation, including but not limited to the areas of debit cards, checks, wires, and ACH.
- Working basic to moderately complex financial crimes investigations for suspicious activity, money laundering, and other illicit activities.
- Review of daily transaction monitoring to identify and investigate fraud and suspicious activity.
- Responsible for maintaining triage of debit card dispute process.
- Interaction with bank customers and merchant services to resolve disputes.
- Sensitive communication with customers regarding their financial activities when they are a victim of fraud.
- Acts as a point of contact for 314(b) communications via the FinCEN Secure Information Sharing System.
- Serves as a resource to all bank employees in understanding fraud prevention and mitigation.
- Other duties as assigned.
- Travel to other branches may be required to carry out job duties.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Knowledge, Skills, and Abilities
- Working knowledge of banking regulations, including BSA/AML, OFAC, and consumer and commercial deposit and lending regulations
- Ability to interact with customers, internal personnel, vendors, law enforcement, and regulators in a positive and professional manner
- Self-starter, works independently, detail-oriented
- Strong verbal and written communication skills
- Analytical, ability to assess risk
- Sound decision-making and problem-solving
- Time management – manage multiple deadlines in a fast-paced environment
- Proficient technology user
- Uphold confidentiality
- Highest degree of ethics
Education & Experience:
Education – High School Diploma prefer Associate’s Degree or higher.
Experience – One (1) to three (3) years of similar or related experience. Teller, new accounts, fraud, and BSA/AML experience preferred. Strong banking or financial services industry background.
CFB provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
