Senior Vice President of Technology

For over 85 years, Community First Credit Union has served the hard-working people of Florida with pride. With over $2.7 Billion in assets, 170,000 members, 23 branches, the credit union’s purpose is guided by their collaborative principles, “Together, we empower our employees, members, and community to live their best lives”.

With increased emphasis on innovation, the credit union is in search of a Technology Executive to join their team as the Senior Vice President of Technology. The SVP is responsible for overseeing all aspects of the organizations technology infrastructure, including network design, hardware management, artificial intelligence (AI) initiatives, Technology Service Desk, desktop systems and the Business Intelligence infrastructure. The incumbent will secure the IT infrastructure, ensure scalability, align with strategic goals, and adopt technologies to improve service delivery and operational efficiency while fostering innovation in technology services.

Major Duties and Responsibilities:

Network Design and Hardware Management:

• Develop and maintain a secure, scalable, and resilient IT infrastructure, including data centers, network architecture, and cloud-based solutions.
• Oversee the selection, installation, and management of all hardware, including servers, storage systems, routers, and other critical components, ensuring optimal performance, security, and cost-efficiency.
• Ensure the integrity of high-availability network operations, including firewalls, VPNs, and load balancers.
• Monitor and manage network performance to optimize uptime and data 􀀃ow efficiency.
• Software Deployment and Systems Management:
• Oversee the selection, development, and maintenance of enterprise software applications to meet the evolving needs of the institution.
• Ensure timely and efficient rollout of software updates, security patches, and new applications.
• Work closely with vendors and internal teams to manage software licenses, contracts, and integrations with existing systems.

Strategic Planning and Leadership:

• Collaborate with the Chief Information Officer to develop and implement a comprehensive technology strategy aligned with the institution's business goals.
• Stay informed about industry trends, emerging technologies, and best practices to keep the institution competitive and innovative.
• Identify opportunities for leveraging and the implementation of RPA, Machine
• Learning, and AI to drive strategic initiatives, enhance business processes, and deliver innovative solutions aligned with the institution's goals.
• Engage with senior executives and key stakeholders to understand technology needs and provide effective solutions.
• Lead the Disaster Recovery and Business Continuity plan for the organization ensuring the ability to maintain operations during disruptions.

Staff and Leadership Development:

• Lead and inspire the technology team, promoting a culture of service excellence, collaboration, and continuous improvement.
• Build and develop a high-performing technology team through mentorship, training, and development opportunities.
• Establish performance metrics, conduct regular evaluations, and implement strategies to enhance team productivity and engagement.
• Manage technology budgets, resources, and vendor relationships to optimize cost-effectiveness and service delivery.

Artificial Intelligence (AI) Management:

• Collaborate with internal teams to deploy AI-driven solutions in areas such as risk management, fraud detection, and customer service automation.
• Coordinate the integration of AI technologies to drive operational efficiency, enhance data analytics, and improve customer experiences.
• Stay ahead of AI advancements to identify new opportunities for innovation within the institution.

Business Intelligence (BI):

• Coordinate the infrastructure of the Business Intelligence (BI) function to provide critical insights and analytics that inform strategic decision-making. This includes developing and implementing BI strategies, overseeing the design and deployment of data models, and ensuring the integration and usability of BI tools across the organization.
• Collaborate with key stakeholders to identify business needs, drive data-driven initiatives, and promote a culture of continuous improvement and innovation within the BI team.

Experience:

10 years of experience in IT management, with at least 5 years in a senior leadership role, preferably within a financial institution. • Proven experience in managing complex IT infrastructures, including network design, hardware, AI systems, and software deployment. • Strong understanding of regulatory requirements, including cybersecurity, financial compliance, and data protection (e.g., GDPR, SOX).

Exceptional leadership, communication, and organizational skills with a track record of developing high-performing teams. Experience in managing cross-functional teams and developing staff. Excellent problem-solving, communication, and project management skills. Cybersecurity and Compliance with experience implementing robust security measures and ensuring adherence to industry regulations.