Case Manager

JOB DESCRIPTION: Community Case Manager

• DATE: April 8, 2025

APPROVED: Executive Director and Clinical Director

• Position Overview (General Duties, Responsibilities and Reports) The Community Case Manager focuses on the needs of the community members. This position will be a hybrid position with time in the community and at the Community Free Clinic.
• Essential Job Functions
• Oversight of development and implementation of community-based approach to assist patients and potential patients in Washington County connect with health care services.
• Assessing clients’ physical and mental wellness, needs, preferences and abilities and using these to develop tailored care plans
• Working with clients, family and friend support networks and health care professionals to put care plans in place
• Listening to clients’ concerns and providing support or intervention as required
• Recording clients’ progress including charting referrals, home visits and other notable interactions
• Evaluating clients’ progress periodically and adjusting as needed to improve outcomes
• Following up with discharged clients to ensure they are satisfied with their services, and they are still in good physical and mental health
• Attend community events to engage potential patients and members of the community. These happen as scheduled that will include some evenings and weekend times.
• Patient Education; Provide or schedule Information relating to health issues, services in area, referral process, social determinants of health issues, etc…
• Work in Medical / Information Clinics as assigned. Assist Providers as needed with Patients and with Clinic Operation / Procedures.
• Screen Patients by verifying Patient Information and Vital Signs for Providers and Med Clinics
• Perform EKGs, Blood Pressure Checks, Draw Blood, etc. as needed
• Perform diagnostic tests as ordered; Urinalysis, Urine Pregnancy, Rapid Strep, etc.
• Obtain and Maintain CPR Certification/ First Aid Certification

· Adhere to and support the policies as mandated in the Employee Manual and other regulation requirements and the mission of the Community Free Clinic.

• Schedule Specialty Referrals and track assigned, and appointments as needed
• Aftercare follow up communication with patients or prospective patients.
• Supports the mission, philosophy, goals, and objectives of CFC.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Maintains respect for employees and volunteers, and their individual commitment and contributions in support of CFC’s mission to provide consistent quality services.

· Performs job responsibilities with attention to safety concerns relating to staff, equipment, and facilities.

· Maintains confidentiality of patient and departmental information.

· Knowledge in the development, coordination, and expansion of patient services and programs.

· Knowledge of creating and updating spreadsheets.

· Knowledge of outside resources within the community.

· Utilizes time management within their position to assist with the needs of others: Sustained Support.

Education / Work Experience Requirements (Training Required to Perform Essential Job Functions)

· A State of MD Licensed Practical Nurse Licensure is required to perform these tasks.

· Preferred: Bilingual applicants (Spanish) or willingness to learn another language.

· This position is a hybrid position that will be based in the community and at the Community Free Clinic applicants will need to have reliable transportation, no patient transportation required.

NOTE: This Job Description is not intended to be all-inclusive. Employees may perform other related duties assigned to meet the ongoing needs of the organization.

Job Types: Full-time

Pay: 42k-46k

Schedule: Hybrid: Community Events are at times scheduled evenings and weekends, so a hybrid schedule would be created to flex your work week to attend to these community opportunities.

Job Type: Full-time

Pay: $42,000.00 - $46,000.00 per year

Schedule:

• Day shift

Ability to Commute:

• Hagerstown, MD 21740 (Required)

Work Location: In person

Salary : $42,000 - $46,000