Call Center Representative

Description

Community Health Alliance is looking for a Call Center Representative.  Join our talented team of Call Center that focus on serving the community and helping those in need by creating healthy outcomes for patients of every income. 

We operate six convenient locations throughout Reno and Sparks, providing comprehensive, top-quality medical services, dental and pediatric care, behavioral health, low-cost pharmacies, nourishing food pantries, and more. 

Job Description: The Call Center Representative supports the scheduling of patients providing routing of incoming and outgoing calls.

Our team members enjoy benefits that include:

• Competitive salary: $30,990-38,000
• 100% company paid employee medical insurance and 90% paid vision and dental on the 60th day from date of hire. 
• Continuing education benefit available at 24 hours & $500 per year
• Paid Time Off:
  • PTO 15 days/year and increased after one years of service; pro-rated based on FTE status
  • 8 paid holidays per year
• CHA paid pension plan at 5% of earnings after one year of service; no employee match
• Additional 403(b)retirement annuity plan for employee to save; no employer match
• Malpractice coverage through FTCA (Federal Tort Claims Act)
• CHA provides a $10,000 Accidental Death & Dismemberment policy for each benefit-eligible employee at no cost to the employee.  This is an employee benefit paid and sponsored by CHA.   

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Qualifications

Knowledge, Skills and Abilities:

1. Knowledge of the essential functions of  medical and dental clinic
2. Knowledge of general office practices and procedures
3. Fluent in English and Spanish both verbal and written
4. Knowledge of an electronic medical record system; when applicable
5. Skill in operating personal computer utilizing word processing, spreadsheets, databases and e-mail
6. Skill in operating various office equipment, such as calculator, copy machine, facsimile machine, postage scale, and telephone system
7. Skill in accuracy and attention to detail
8. Ability to maintain confidentiality of information, most importantly patient financial and medical/dental information
9. Ability to read, write legibly and calculate mathematical figures
10. Ability to solve practical problems and deal with a variety of variables
11. Ability to exercise good judgment in appraising situations and making decisions
12. Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the call center and overall CHA organization
13. Ability to communicate in a courteous and professional manner
14. Ability to appropriately handle difficult individuals
15. Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.
16. Excellent ability to hear and speak clearly to converse over telephone and to remain helpful and courteous during conversations
17. Ability to see to use computer efficiently and read computer reports and correspondence
18. Ability to lift up to 20 pounds on a frequent basis
19. Reasonable accommodation will be made for physical limitations on an individual basis

Education and Experience: High school graduate or GED.  One year certificate from a college or technical school or some experience in a call center or customer service environment.  Proficient in relevant computer applications, knowledge of customer service principles and practices.

Salary : $30,990 - $38,000