What are the responsibilities and job description for the Call Center Representative position at Singnala?
Department: Singnala
Location: Reno, NV
Compensation: $17.50 - $26.00 / hour
Call Center Representative Job Description
Location: Reno, NV
Overview:
Singnala is hiring a friendly and motivated Call Center Representative in Reno, NV, to provide exceptional customer service while addressing inquiries and resolving issues effectively. This role is ideal for individuals with excellent communication skills and a customer-first mindset.
Key Responsibilities
Responsibilities:
- Answer inbound calls and address customer inquiries promptly and professionally.
- Provide accurate information about products and services.
- Resolve customer issues and escalate complex cases as needed.
- Maintain detailed and accurate records of customer interactions.
- Meet performance metrics, including call handling time and customer satisfaction.
- High school diploma or equivalent.
- Strong communication and active listening skills.
- Ability to work in a fast-paced environment.
- Basic computer proficiency for data entry and system navigation.
- Previous customer service experience is a plus.
Benefits:
- Competitive salary: $17.50 - $26.00 hourly (based on experience).
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company matching.
- Professional development and growth opportunities.
Salary : $18 - $26
