Admissions Coordinator

Are you looking for a career where you can make a difference in the lives of others? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally?

JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking an Admissions Coordinator who serves as the first point of contact for individuals seeking behavioral health services. This role is critical in fostering a safe and supportive environment where clients feel heard and valued. The Admissions Coordinator is responsible for managing intake inquiries, coordinating initial assessments, verifying insurance benefits, and ensuring accurate and timely documentation. A strong emphasis is placed on empathy, confidentiality, and efficiency.

Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose.

At Community Health Alliance our employees are our greatest asset so we offer a full benefit program designed to support you and your family.

We are proud to offer a comprehensive benefits package:

• Affordable medical, dental and vision insurance
• Company paid Health Reimbursement Arrangement (HRA)
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match – up to 6%
• Tuition and student loan reimbursement
• Career ladder – opportunities for professional growth
• Company paid life insurance
• Free Continuing Education CEUs
• Free Licensure supervision
• Paid license renewal
• On-the-job training

Job Duties and Responsibilities:

• Serve as a primary contact for new and prospective clients, responding promptly and compassionately to inquiries.
• Collect and verify client demographic, clinical, and insurance information with a focus on confidentiality and accuracy.
• Coordinate and schedule initial assessments, psychiatric evaluations, or therapy appointments.
• Conducts assessment for treatment and needs analysis and utilizes information to develop an individualized service plan based on the client's strengths, needs, abilities and preferences.
• Work closely with clinical and administrative teams to ensure a smooth transition from intake to treatment.
• Maintain up-to-date knowledge of program offerings, eligibility criteria, and referral processes.
• Provide clear communication to clients regarding the admissions process, including necessary forms, expectations, and timelines.
• Provide and/or arrange for crisis intervention services for clients.
• Input and manage client data in the electronic health record (EHR) system with precision and confidentiality.
• Assist with community outreach and referral relationships as needed.
• Uphold ethical standards and client rights in accordance with HIPAA, state regulations, and agency policies.

• Minimum High School Diploma or equivalent required.
• Associates or Bachelor’s degree in Psychology, social work or a related field is preferred.
• Must have a CDC-A certification in Ohio or be able to obtain within 60 days of employment.
• Minimum of one year of experience in client intake, admissions or healthcare registration.
• Exceptional interpersonal and communication skills.
• High level of empathy, professionalism and cultural sensitivity.
• Preferred experience with insurance verification and authorizations.
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams.
• Adept at learning and navigating electronic health record systems.

Community Health Alliance is a leader providing the highest industry standards for health and human services. Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services. We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve.

Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Key words: Counselor, Admissions Coordinator, case management, SUD, substance use disorder treatment, MH, mental health treatment, behavioral health, trauma-informed, trauma-responsive, cognitive behavioral therapy (CBT), motivational interviewing, stages of change, recovery, treatment planning, customer service, communication, organizational skills, problem solving, teamwork, interpersonal skills, flexibility, dependability, initiative, motivated, conflict management, computer skills, licensed.

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