Outreach Specialist

Summary

Job Description

As an Outreach Specialist for individuals experiencing homelessness, you will be responsible for engaging with individuals experiencing homelessness, assessing their needs, and connecting them with mental health or substance use treatment services and other resources and supports. Your role involves building trusting relationships, advocating for clients, and facilitating access to resources to promote housing stability and improve quality of life.

We are proud to offer a comprehensive benefits package:

• Affordable medical, dental and vision insurance
• Company paid Health Reimbursement Arrangement (HRA)
• Generous paid time off (PTO) & paid holidays
• Retirement plan with company match – up to 6%
• Career ladder – Start here and build a lifelong career
• Company paid life insurance
  
  

Job Duties And Responsibilities

• Conduct regular outreach in the community to identify and build relationships with individuals experiencing homelessness.
• Engage with clients in a compassionate and respectful manner to assess their needs, build trust and encourage participation in services.
• Conduct assessment of needs to identify barriers to housing stability and prioritize client needs.
• Coordinate comprehensive behavioral health assessment with the agency’s assessment teams.
• Develop individualized service plans and goals in collaboration with clients to address behavioral health, healthcare, employment, housing and other essential needs.
• Connect clients with appropriate resources and services, including emergency shelter, transitional housing, healthcare providers, mental health and substance use treatment and social services.
• Advocate for clients to ensure access to entitlements, benefits and community-based supports.
• Provide crisis intervention and supports to clients experiencing mental health crises, substance use issues, or other emergencies.
• Collaborate with crisis response teams, law enforcement, emergency medical services as needed to ensure client safety and well-being.
• Build partnerships and collaborate with community organizations, homeless shelters, healthcare providers, law enforcement, and local government agencies to coordinate services and support for individuals experiencing homelessness.
• Participate in community meetings, task forces and committees focused on homelessness prevention and solutions.
• Maintain accurate and up to date documentation of client interactions, assessments, service plans, referral and outcomes in accordance with agency policies and regulatory requirements.
• Prepare reports and data analysis to track program outcomes, measure impact and support funding applications.
  
  

Qualifications

Required Skills/Abilities

• Operate a personal computer, software and other office equipment.
• Provides excellent customer service and support.
• Organizes and prioritizes responsibilities and meeting deadlines.
• Ability to communicate effectively, clearly, concisely with others (both verbally and in writing).
• Consistently demonstrates positive/proactive customer service attitude.
• Consistently maintains ethical behaviors.
• Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships.
• Ability to work independently and as part of a multidisciplinary team, demonstrating empathy, cultural sensitivity and professionalism.
• Demonstrates excellent interpersonal skills and professionalism within written and verbal communication.
  
  

Education And Experience Requirements

• Minimum requirements: High school diploma.
• Preferred: Associate’s degree or experience in behavioral health industry.
  
  

Certification, Licensure And/or Registrations Required

• Valid driver's license and auto insurance
• Qualified Mental Health Specialist (QMHS) designation upon hire
  
  

Company Description

Community Health Alliance is a leader providing the highest industry standards for health and human services. Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services. We equip our patients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve.

Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Community Health Alliance is a leader providing the highest industry standards for health and human services. Our agencies of Sojourner Recovery Services and TLC offer a complete continuum of mental health and substance use treatment services. We equip our patients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve. Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.