Community Health Worker Program Manager

POSITION SUMMARY

Under the supervision of the Chief Executive Officer, is responsible for helping patients and their families to navigate and access community safety-net services, insurance marketplace, telehealth other safety-net resources, and adopt healthy behaviors. The Community Health Worker (CHW) Program Manager is responsible for leading the CHW and Navigation team. The CHW Program Manager supports providers, referral management and a multidisciplinary team through an integrated approach to patient enrollment and scheduling, screening, care management and community outreach. As a priority, activities will promote, maintain, and improve the health of patients and their family. The CHW Program Manager provides social support and informal counseling, advocates for individuals and community health needs, and provides services such as health education and health system navigation support, community outreach and marketplace insurance enrollment support, and off-site special events. The employee in this position assists in the delivery of agency programs and services. This position provides essential outreach and education to increase community awareness of safety-net resources. This non-exempt position is responsible for and held accountable for maintaining patient/client confidentiality.

EXAMPLES OF WORK (ESSENTIAL FUNCTIONS)

• Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
• Obtain and maintain community health worker and insurance navigator certification.
• Provide ongoing follow-up, basic interviewing and goal setting with patients/families.
• Follow – up with patients via phone calls, home visits and visits to other settings where patients can be found.
• Help patients set personal health related goals and attend appointments.
• Provides patient and consumer navigation enrollment sessions, presentations, and assistance counseling,
• Provide referrals for safety-net services to community agencies as appropriate.
• Partner with county juvenile and/or adult correction systems and local organizations to reach individuals with substance use disorders (SUDs) and justice-involvement in Cowley County, with a focus on individuals transitioning from in-patient to out-patient treatment with the overall goal will be to reduce the impact of substance use disorders and related justice-involvement.
• Participates in off-site special navigation events including: small-group presentations, health fairs, job fairs and faith-based events;
• Manages Community Health Worker program and care team members.
• Serves as a marketplace and navigation liaison between the center and partner/community organizations including: other health providers, assistance providers, small businesses and faith-based organizations;
• Participates in patient enrollment operations and training,
• Reviews, evaluates, and recommends navigation and enrollment policies and procedures as appropriate;
• Assures document accuracy;
• Participates in educational activities by attending conferences, meetings and workshops to keep informed of related navigation programs and procedures with the approval of the Chief Executive Officer; when appropriate;
• Act as a non-clinical resource educator;
• Help patients connect with transportation resources and provide appointment reminders in special circumstances.
• Exhibit excellent working relations with patients, visitors and staff
• Effectively communicating the health center’s mission.
• Work collaboratively with other clinical personnel assigned to the same patient.
• Knowledgeable about community resources appropriate to needs of patients/families.
• Responsible for providing consistent communication to evaluate patient/family status, ensuring that provided information, and reports clearly describe progress.
• Act as a patient advocate and liaison between the patient/family and community service agencies.
• Record patient care management information in the EMR and other software no later than 24 hours after patient contact.
• Attend regular staff meetings, trainings and other meetings, as requested.
• Maintain HIPPA compliance at all times.
• Leads development of off-site special events including: health fairs, job fairs, commodity distribution and faith-based events;
• Participates in “out-reach” and “in-reach” enrollment operations and training;
• Reviews, evaluates, and recommends navigation and enrollment policies and procedures as appropriate;
• Assures document accuracy;
• Performs other duties as assigned.

POSITION REQUIREMENTS

EXPERIENCE: Previous independent experience in a related field is a factor in selection of the CHW Program Manager. Employee is expected to have acquired the necessary information and skills to perform the job satisfactorily after probationary period. Must be able to successfully complete CHW Certification. Must be able to successfully complete Navigator Certification.

EDUCATION: High School diploma or GED required. An associate’s degree is required. A bachelor’s degree is preferred. Must complete continuing education requirements.

SKILLS: Excellent oral, written and interpersonal communication skills; must be able to effectively communicate. Must be able to present a professional, enthusiastic attitude when working with general public and partner agencies. The ability to work with limited supervision in a self-initiating and self-directing manner is required. High emotional intelligence and conflict resolution. Collaborative leadership and mentoring of subrdinates. Basic computer skills required; including keyboarding skills. Good attention to detail. Ability to manage emotions and anxiety. Bilingual in Spanish is preferred.

DECISION MAKING: Decision making is a limited factor in this position. Decisions include application of appropriate program policies and implementation of enrollment procedures, and making decision of referral to help with consumer needs.

ACCOUNTABILITY: Responsible to all related activity and to report. Employee is responsible for reading, knowing and following policies, procedures and protocols for the FQHC Program; and guidelines in manuals dealing with specific programs as assigned.

Private Health Information: Protected Health Information or PHI means any information (including demographic information collected from an individual), whether oral or recorded in any form or medium. This position does not require access to protected health information (PHI). This position requires the employee to sign a confidentiality agreement as all programs under the Community Health Center in Cowley County, Inc. are required to be HIPAA compliant.

PERSONAL RELATIONS: Continual contact with other agencies, state primary care agencies, staff, local medical professionals, and the general public. Must be able to establish and maintain effective working relationships within the community.

WORKING CONDITIONS: Adverse weather, infectious wastes and possible exposure to communicable diseases are factors in this position. Physical effort is required. The employee in this position must be able to meet deadlines under excess pressure.

PHYSICAL ABILITY: Ability to walk, bend, stoop, reach, lift fifty (50) pounds and access steps when providing outreach services to consumers of all ages in the community. Ability to express or exchange thoughts and ideas by means of verbal communication. Conveying and receiving detailed important verbal instruction to and from other workers and the general public. Ability to operate

personal automobile, due to services being provided at various sites in the county, as well as, the need to attend job-related in-services and workshops held throughout the state.

OTHER REQUIREMENTS: Valid State Drivers License and certificate of liability insurance from automobile insurer.

WORKING RELATIONSHIPS

Reports to: CEO

Works with: other CHWs/Navigators, Social Workers, clinical staff

Job Type: Full-time

Pay: $20.63 - $24.68 per hour

Benefits:

• 401(k) matching
• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Winfield, KS 67156: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $25