Customer Service Representative (CSR)

Join our dynamic team as a Customer Service Representative (CSR) at our Gonzales Call Center location and enjoy a workplace culture that fosters growth and rewards your hard work.

Key Responsibilities:

As a CSR, you will be responsible for providing exceptional customer service to our clients. The CSR would also be responsible for checking in/out patients and verifying insurance eligibility for a fast-paced center.

· Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.

· Provides clerical support to assigned departments in the areas of patient registration.

· Maintain accurate and detailed records of customer interactions and transactions.

· Collaborate with internal teams to address customer needs and provide timely solutions.

· Release of patient information and appointments scheduling, and

· Data entry of client information into Electronic Health Records (EHR).

Duties:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products, services, and company policies to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to ensure customer satisfaction and problem resolution
- Follow up with customers to ensure their needs have been met and provide additional assistance as needed.

Benefits and Incentives:

• Competitive pay and performance-based incentives to recognize and reward your exceptional performance. You will have the opportunity to earn more than 10% of your based pay through additional incentives based on your individual and team performance.
• Comprehensive health, dental, vision, and life insurance plans to ensure your well-being,
• Paid time off and a generous holiday package to help you achieve a healthy work-life balance.
• Opportunities for career advancement and professional growth within our organization.
• Ongoing training, cross-training, and development programs to enhance your skills and knowledge.
• Exciting employee events and team-building activities to foster a positive workplace culture.

Qualifications:

- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems and software applications
- Ability to work well in a team-oriented environment

· Excellent communication skills, both verbal and written.

· Strong problem-solving abilities and a customer-centric mindset.

· Ability to multitask and work efficiently in a fast-paced environment.

· Detail-oriented with good organizational and time management skills.

· Proficient computer skills.

· Previous customer service experience is preferred but not required.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Salary : $13 - $15