What are the responsibilities and job description for the Patient Access Center - Scheduler position at Community Health Centers of the Rutland Region?
COMMUNITY HEATH:
Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.
ABOUT THE ROLE:
The Patient Access Center Specialist will provide clerical and administrative support to ensure patients are scheduled, registered and ready to receive the care they need in a friendly, timely manner.
FUNCTIONS OF THE POSITION:
- Answers phone calls with excellent customer service skills.
- Schedules patients within the algorithm designed, and utilizes the nurse triage when necessary.
- Properly scans all appropriate paperwork into the Electronic Medical Record (EMR).
- Works closely with each practice to ensure all data items are accessible and in the correct standard EMR location
- Provides directory information to internal and external inquirers.
- Acts in a professional manner at all times.
- Knowledgeable of all departments and services available in the facility.
- Perform other duties as required.
- High School diploma required or equivalent; college degree preferred or equivalent education and experience
- Microsoft Office & Electronic Health Record Skills
- Minimum of one (2) years experience in a healthcare setting
- Ability to learn new skills and adapt to change quickly.
- Reports to work on time and as scheduled
- Completes work in accordance with productivity metrics.
- Must be able to provide information regarding office policy and procedure.
- Must be able to manage emergency situations in a calm manner.
- Must have strong decision-making skills.
- Must be able to interpret instructions and prepare records.
- Maintains patient confidentiality.
HOW WE SUPPORT YOU:
- Work Life Balance
- Generous Time Off
- Medical, dental, and vision insurance.
- Health savings account option.
- Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
- Comprehensive Wellness Program.
