What are the responsibilities and job description for the On-Site RN Telehealth Facilitator (On-Site/In-Office) position at Community Health Net?
Summary
This is an in-office position, not a remote role. The RN Telehealth Facilitator is responsible for delivering telehealth services, offering high-quality care and support to patients during virtual medical appointments. The position requires strong clinical expertise, exceptional communication skills, and the ability to ensure a seamless telehealth experience for patients.
Essential Duties and Responsibilities
• Conduct virtual patient assessments and evaluations, ensuring accurate collection of medical histories and current symptoms.
• Establish rapport with patients to create a comfortable and supportive telehealth environment.
• Collaborate with healthcare providers to gather relevant medical information for diagnosis and treatment.
• Schedule and coordinate telehealth appointments, ensuring adherence to established appointment calendar.
• Educate patients on how to access and use telehealth technology, addressing any concerns or questions.
• Facilitate the start and end of telehealth sessions, ensuring all technical aspects are functioning correctly.
• Assist healthcare providers during telehealth sessions, managing medical equipment and relaying vital signs and patient data.
• Provide guidance to patients on self-examination or medical administration under the direction of healthcare providers.
• Act as a liaison between patients and healthcare providers, ensuring clear communication and understanding.
• Offer health education and counseling to patients, answering questions and addressing concerns regarding their condition and treatment plan.
• Collaborate with healthcare providers to create patient education materials and resources for telehealth appointments.
• Maintain detailed and accurate electronic health records (EHR) for telehealth encounters, documenting patient information, assessments, and recommendations.
• Generate reports on telehealth utilization and outcomes for analysis and improvement.
• Perform other duties as assigned.
Qualifications/Requirements
• Valid and active Pennsylvania (PA) RN license.
• Minimum of 3 years of clinical nursing experience.
• Strong clinical assessment and patient interaction skills.
• Excellent verbal and written communication skills.
• Proficiency in using telehealth technology and video conferencing platforms.
• Demonstrated empathy and compassion when working with patients.
• Ability to work independently and as a part of a healthcare team.
• Experience with EHR systems.
• Familiarity with remote devices and telemedicine equipment.
