What are the responsibilities and job description for the Information Technology Support Technician position at Community Housing Network?
Come and work with a team of dynamic professionals who dedicate their services and skills to creating opportunities for success within our community. Community Housing Network (CHN) is a nonprofit helping the people of central Ohio since 1987. Bring your knowledge and passion to help CHN impact our community. Share in our values by empowering people, solving problems, building relationships, being curious, creating equitable opportunities, and having fun. . If you’d like to learn more about the mission of CHN, who we are, and who we serve, go to
As an IT Support Technician, you will provide direct support to the Information Technology operations of CHN by resolving support requests and providing basic support to PC components, mobile devices, and other technology-related tools.
Responsibilities include :
- Technical Troubleshooting and Issue Resolution- Troubleshoot and resolve technical issues, provide support for software and hardware, and manage system performance, errors, and connectivity problems.
- End User Support and Communication- Manage helpdesk tickets, assist users with technical issues, explain solutions clearly, and provide IT training or guidance.
- Customer Communication and Service- Deliver professional and empathetic customer support, diagnose issues effectively, and set clear expectations for resolution across multiple channels.
- Documentation and Follow-up- Record customer interactions and resolutions in a ticketing system, and maintain a knowledge base for recurring issues.
- Customer Satisfaction and Feedback- Ensure customer satisfaction through active listening, efficient issue resolution, follow-ups, and feedback analysis to improve processes and products.
Qualifications
As a full-time member of the CHN team, you will also receive training, health, vision, and dental, paid time off, 401(k), and an opportunity to work in an organization with an entrepreneurial spirit at heart. We care about the growth and development of our people and those we serve.
EEO and Diversity Statement
Community Housing Network (CHN) champions diversity, equity, and inclusion in all practices. This vision guides our recruitment and hiring practices. We are devoted to building a company and community where people experience authenticity and belonging. We are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, sex, including pregnancy, gender identity, sexual orientation, age, marital or parental status, disability, veteran status, or other class protected by applicable law. Your unique background and identity are invaluable and needed here! We are stronger when the diversity of our workforce and our individual and collective experiences influence our practices. Come join us and find out what your best work could look like here at CHN!
