What are the responsibilities and job description for the Marketing & Volunteer Coordinator position at Community Human Services?
Marketing & Volunteer Coordinator
Job Classification: Exempt
The Marketing & Volunteer Coordinator advances the Mission and Vision of Community Human Services by building, fostering, and inspiring excellence in the Agency’s ability to:
- Serve as the primary resource for housing support, information, and best practices and protocols in Western Pa.
- Provide exceptional and compassionate social service support.
- Integrate the voice of those we serve with program quality initiatives and services.
- Collaborate with and act as a resource for other organizations, providers, and professionals both locally and nationally.
- Embrace and exhibit the highest ethical standards.
- Maximize and monitor budgets and resources.
- Build an environment that is safe, confidential, and inclusive.
- Eliminate the devastating impact of stigma through cultural awareness and advocacy.
Key Responsibilities:
- Ensure all outreach, marketing, and fundraising align with our organization’s mission and goals.
- Serve as the lead on all CHS social media platforms (Facebook, Instagram, and LinkedIn) including scheduling, content creation, monitoring, and reporting.
- Research to analyze competitive landscapes, market trends, and engagement.
- Prepare reports by collecting, summarizing, and analyzing social media and website activity data with Squarespace, Google Analytics, and Meta Business Suites.
- Support the creation of all development marketing materials including print, digital, and email marketing campaigns.
- Work within software applications such as Adobe Suites and Canva.
- Maintain and manage an inventory of marketing materials that support CHS and its programs.
- Serve as content writer and editor for Community Human Services’ website.
- Support CHS’ annual quarterly fundraisers, including but not limited to, The Big Share, Shelter Collection Drive, and Golf Classic: Putt Putt Edition by organizing and planning promotional efforts through email, print communications, and social media. Support the Director of Development with sponsorship communication and in-kind solicitation.
- Actively cultivate relationships with local businesses, schools, and organizations to expand CHS’ volunteer base and partnerships.
- Plan and execute participation in external community events that strengthen the relationship between CHS and prospective donors, volunteers, community members, and those who receive our support.
- Serve as lead coordinator of our volunteer network, including scheduling and overseeing weekly opportunities, special group events, and community partnerships.
- Oversee volunteer solicitation, tracking, and acknowledgments within our CRM system ensuring timely communication and recognition of contributions.
- Closely collaborate with participant-facing staff, Program Managers, and Directors on projects, and initiatives that align within Development.
- Engage directly with CHS participants when facilitating volunteer-led activities, capturing success stories, and gathering content that highlights the impact of CHS programs, ensuring all interactions uphold the dignity and respect of those we serve with our Shelters, Housing Programs, and Food Pantry.
- Seek out up-to-date information about CHS’ programs and services and relevant local, regional, and national statistics that will inform and support our Mission and development goals.
- Improve knowledge by remaining aware of new regulations, and best practices, participating in educational career opportunities, reading publications, maintaining personal networks, and participating in professional organizations and or groups.
- Embrace and exemplify organizational standards and guiding principles for processes, protocols, efficiencies, and utilizations.
- Commit to CHS’ promise to sustain and extend diversity, equity, and inclusion.
- Contribute to the efforts that build and reinforce CHS’ distinctive, effective, and ethical practices.
- Proven track record of meeting project deadlines and exceeding goals.
- Excellent interpersonal skills for representing CHS at public-facing events, meetings, and networking opportunities.
- Exceptional written and verbal communication skills across multiple disciplines and platforms, including social media, email marketing, and print materials.
- Strong attention to detail with a creative eye for marketing content, branding, and storytelling.
- Experience in project management and the ability to multitask, manage time effectively, and coordinate multiple projects simultaneously.
- Proficiency in computer and software applications, including Adobe Suites, Canva, Google Analytics, Squarespace, Meta Business Suites, and Constituent Management Systems (CRM).
- Self-motivated, adaptable, and capable of problem-solving and prioritizing tasks in a fast-paced environment.
- Ability to proactively seek new skills, stay current with industry trends and identify opportunities for professional growth within the organization.
- Experience engaging with diverse populations and maintaining respectful, mission-aligned interactions with participants, volunteers, and community partners.
Position Physical Demands:
The Marketing Coordinator will be called upon to engage in physical activity related to general office work, including the capacity to lift up to 25 pounds and stand or sit for extended periods of time.
*This job description is not intended to be all-inclusive. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.
