What are the responsibilities and job description for the Desktop Support Specialist position at Community Living, Inc.?
FLSA/Status: Full-time, Non-Exempt
Immediate Supervisor: IT Operations Manager
Schedule: Full-time 40 Hours Monday-Friday 8am-5pm
Pay Rate: $24/Hr
Position Summary:
The Desktop Support Specialist completes help desk tickets, troubleshoots software issues, prepares new computers for use and assists new users with the use of agency hardware and software. This position will travel to all Community Living locations to provide support and training.
Primary Responsibilities and Duties:
Management/Supervisory Responsibilities:
Qualifications:
Education, Experience, Skills:
Certifications, Licenses, Registrations:
Physical Demands/Working Conditions:
Prerequisites for Employment:
Immediate Supervisor: IT Operations Manager
Schedule: Full-time 40 Hours Monday-Friday 8am-5pm
Pay Rate: $24/Hr
Position Summary:
The Desktop Support Specialist completes help desk tickets, troubleshoots software issues, prepares new computers for use and assists new users with the use of agency hardware and software. This position will travel to all Community Living locations to provide support and training.
Primary Responsibilities and Duties:
- Resolve technical issues related to computer hardware and software issues.
- Provide technical support for peripherals including copiers and phones.
- Provide desktop maintenance and upgrades.
- Configures computer systems and applications within company guidelines.
- Develop and maintain instructional guides for computer equipment.
- Update computer and software inventory as needed.
- Assist in creating training materials pertaining to computer and software usage.
- Provides training to staff and new hires on technology usage and Cybersecurity.
- Prepares New Computers for the agency.
- Creates User Accounts in Active Directory and Office 365.
- Assists third-party vendors with select IS department projects.
Management/Supervisory Responsibilities:
- N/A
Qualifications:
Education, Experience, Skills:
- High school diploma or GED required.
- One to two years’ experience supporting Windows 10, 11 computers.
- One to two years’ experience supporting Office 365
- Experience utilizing Remote Desktop Software and Remote Management Software (RMM) preferred.
- Previous experience troubleshooting hardware issues and replacing hardware on both desktop, laptop and Chromebooks.
- Experience installing software, patches, updates on PCs.
- Experience troubleshooting basic network, software and printing problems.
- Experience in customer service
- Must be able to write and document in a clear, concise professional manner.
Certifications, Licenses, Registrations:
- N/A
Physical Demands/Working Conditions:
- Moderate Work – exerts up to 50lbs of force occasionally and 20lbs frequently associated with moving objects. Standing, sitting, reaching, typing and walking are common.
- Requires driving to Community Living, Inc. locations on a regular basis.
Prerequisites for Employment:
- Family Care Safety Registry Check
- Criminal Background Check
- Motor Vehicle Report (MVR) Check, Proof of Insurance
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Salary : $24
