What are the responsibilities and job description for the Patient Access Representative position at Community Memorial Hospital?
Responsibilities and Duties:
- Greets and directs all patients, visitors, and vendors. Also maintains the visitor and vendor log.
- Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, I in both hospital and clinic settings.
- Address and identify patients' communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process.
- Complete forms obtain signatures and scan documents into the record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others.
- Collect copays, deductibles, and any self-pay balances, where permissible (cash, checks, credit card payments).
- Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department.
- Answer switchboard telephone and either responds to inquiry, direct caller to appropriate personnel, or take and communicate messages appropriately.
- Other duties as assigned.
Qualifications
Education
Required
Preferred
Licenses & Certifications
Required
Salary : $18
