Head Teller

Description

General Summary

Oversee general teller duties but in line with established policies and procedures, provides a variety of service functions. This position is responsible for balancing each day’s transactions and verifying cash totals.     

Principal Responsibilities and Duties

• Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
• Wait on customers with a friendly & helpful manner.
• Provide prompt, efficient, and accurate service when processing transactions such as deposits, loan payments, money orders, cashing checks, cash advances, and traveler’s checks.
• Handle large sums of cash and balance cash drawer daily.
• Identify customers, validate, and cash checks.
• Answer inquiries regarding accounts and other bank related products, or direct customers to the appropriate department for assistance.
• Attempt to resolve issues with customer’s accounts.
• Balance ATM machine, pull reports and balance branch.
• Assist tellers with problems and outages that occur on teller side and Web capture.
• Assist Branch Manager in keeping up with teller schedules and lunches.
• Make appropriate supervisor override with teller transaction in question.
• Buy and sell money from FED for the Branch.
• Balance vault daily for teller buy and sell transactions.
• Assist with Branch Capture as needed.
• Helpful and friendly with training of all teller functions, able to answer all questions and concerns, and be a role model for all Tellers.
• Maintain regular and punctual attendance.
• Work cooperatively with others.
• Work overtime as needed.
• Must be able to remain in a stationary position 75% of the time to process work and assist customers.

Qualifications

Skills and Abilities Required

• Excellent interpersonal skills.
• Advanced knowledge of basic mathematics to solve problems and account for large sums of money.
• General knowledge of basic computer programs and phones.
• Ability to make appropriate job decisions following standard office policies and past precedents.
• Ability to adapt to technological changes and apply new knowledge to responsibilities.

Certifications/Education and Experience

• High school diploma or GED required.
• 6 months of cash handling experience required.
• 1-2 years of experience as a teller preferred.

Working Conditions

• Exposed to a potentially hazardous condition-robbery.
• Considerable effort and eyestrain from continuous computer use.

Physical Requirements

• Occasionally move office equipment, and files weighing 10 pounds.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Must be able to remain in a stationary position 85% of the time to process work.