Housing Program Director - Homelessness Prevention

Housing Program Director - Homelessness Prevention

Are you excited about a new opportunity? Do you have a passion for working with underserved families and individuals in DC? Are you mission-driven to help towards ending homelessness? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, stable housing, and hope! If you are ready to make a positive difference in the community, this position is for you!

At COH, we strive for: Caring for Families. Improving Lives. Leading Change

Our Approach and Values:

We care for families by providing direct services with a focus on prevention, healing, and wellness.

We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.

We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.

We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.

We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.

Position Summary:

The Housing Program Director will ensure that the program achieves fundamental housing goals, as specifically determined in the annual agency strategic plan, including helping to stabilize stabilize families at risk of becoming homeless by helping families quickly and effectively secure and maintain stable permanent housing, increase self-sufficiency (income, benefits, and education) and increase family stability/strength. The Housing Program Director is accountable directly to the Senior Director of Housing and is responsible for directly supervising the Team Coordinator, Case Managers and the Program Associate.

The pay rate for this position ranges between $80K – 90K annually and the offer amount is determined by the candidate's education, qualifications, and experience. really provides their own estimated salary calculator and is not affiliated with COH's offer range.

Highlighted Duties and Responsibilities:

Program Management and Client Services Responsibilities:

• Provides leadership and vision in developing and managing the program and ensures program integrity and excellence in keeping programs in line with best practices in the field.
• Oversees general program operations, including development and implementation of policies and procedures, staffing structure, new ideas for program development, etc.
• Supports staff in working directly with clients, including providing programmatic supervision and making home and shelter visits as needed.
• Prepares and submits DHS, TCP and HUD reports on time per funder timelines, using HMIS, OCTO, or other formats as required by funders.
• Oversees data collection and coordinates with Housing Operations Coordinator and team to ensure completion of all reporting requirements in a timely manner.
• Oversees annual budget and monitors contract spending throughout the year, and collaborates with Team Coordinators and Senior Director of Housing to determine best use of client support resources.
• Completes regular evaluation of the program as required by funders by compiling bi-annual client satisfaction survey results, and bi-annual strategic plan updates.
• Meets with DHS, TCP and other providers monthly to ensure program compliance and excellence, as well as to develop strong working relationships with partner agencies.
• Attends community coalition meetings as necessary.
• Works with landlords as needed to ensure clients remain stably housed.
• Enters data into HMIS and appropriate databases, including case notes documenting direct client interactions according to the schedule required by funding sources and Community of Hope.
• Attends and represents COH at administrative review meetings and grievance hearings as needed.
• Works consistently within a housing-first framework (i.e., providing clients with immediate access to available independent permanent housing and supportive services without prerequisites for sobriety or participation in psychiatric treatment), ensuring that services offered are strengths-based and client-centered.
• Completes other duties as assigned by supervisor.*

Supervisory and Leadership Responsibilities:

• Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.
• Applies principles learned through diversity, equity, and inclusion (DEI) trainings and/or trauma informed care trainings (TIC) and leads with a DEI and TIC lens when appropriate.
• Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and/or training opportunities, and recognizing staff when appropriate?
• Partners with the Talent Management team regarding personnel matters including but not limited to, terminations, leaves of absence, training, onboarding, and other COH handbook policies.
• If applicable, actively recruits for vacancies with a sense of urgency. This includes reviewing resumes, phone screening, interviewing, and completing references. This also includes partnering with Talent Management for assistance in an effort to fill vacancies promptly.
• Takes initiative and makes decisions within the scope of work. Assesses situations independently, thinks critically, and takes action to address issues or make useful recommendations while maintaining a solution-oriented lens.
• Attends Leadership Institute trainings as needed or as required.
• When appropriate, creates opportunities for teambuilding that connects staff to one another and COH”s mission to encourage connection between staff who are virtual, hybrid, and/or on-site.
• Handles sensitive information with care and discretion to ensure confidentiality.

Organization-wide Responsibilities:

• Meets biweekly and as needed with supervisor.
• Meets monthly with other department leads to ensure that services are integrated and information is shared.
• Assists with preparation of fundraising proposals or presentations as needed.
• Provides updates on client successes or program outcomes for fundraising and communications purposes as needed.
• Works with President/CEO, VP of Housing Programs and Policy, and Senior Director of Housing to develop annual Housing Program budget.
• Receives and reviews monthly statements of expenses and revenues for the program. Approves program expenses per protocol and deadlines and maintains expenses within budget.
• Attends housing staff meetings and trainings as scheduled; coordinates and leads meetings and trainings as needed.
• Supervises volunteers as appropriate. Works with Volunteer Manager on volunteer issues.

Minimum Qualifications:

• Master’s degree in human services field required.
• Professional supervisory and/or managerial experience in human services required. Specific years of experience required dependent upon the program.
• Minimum two years’ working with people who are experiencing homelessness and/or living in poverty required.
• Initiative and ability to work independently.
• Strong organizational, people, and writing skills
• Demonstrated experience using computer spreadsheets and databases required.
• Experience working with families preferred.
• Ability to work a flexible schedule, including evenings, weekends, and on an on-call basis, required.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance
• 8 hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance based raises, up to 5% of your annual pay
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing wellbeing activities, culture compact activities, and trauma informed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;
• Life insurance, short-term disability and long-term disability insurance;
• 403(b) Retirement Plan;
• Flexible Spending Accounts for medical and dependent care reimbursable expenses;
• Transportation pre-tax payroll deduction for metro;
• Tuition Reimbursement for graduate studies;
• Employer paid lunch time;
• And much more!
• In relation to remote work versus on-site expectations, this position is classified as the following:

Hybrid: Remote work and on-site work requirements are generally split roughly 50/50.

Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.

Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.