Lead Cancer Prevention Navigator

Are you excited about a new opportunity? Do you have a passion for providing high quality medical assistance and patient support? Are you mission-driven to help towards improving health and eliminating inequities in health outcomes in under-resourced communities in DC? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!

At COH, we strive for: Caring for Families. Improving Lives. Leading Change

Our Approach and Values:

We care for families by providing direct services with a focus on prevention, healing, and wellness.

We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.

We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.

We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.

We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.

Position Summary: Community of Hope is hiring a Lead Cancer Prevention Navigator. The Lead Cancer Prevention Navigator ensures and provides adequate support, care coordination, and education when breast and colorectal cancer is detected, in order to connect patients to specialty care and treatment. This role will implement clinic processes to promote the detection of breast and colorectal cancer to include reminders to providers to do testing as well as procurement of records from other providers to ensure that all women are adequately screened for cervical center. The Lead Cancer Prevention Navigator is a full-time position based out of our Family Health and Birth Center in NE, DC. This role reports directly to our Director of Nurse Care Management & Population Health and will supervise the Cancer Prevention Navigator.

The pay rate for this position ranges between $28.36 - $29.32 per hour and the offer amount is determined by the candidate's education, qualifications, and experience . really provides their own estimated salary calculator and is not affiliated with COH's range.

Highlighted Duties and Responsibilities:

• Serve as a liaison with DC Health’s Patient Navigation Program along with DC Primary Care Association to support the standardization and coordination of cancer prevention interventions across the cancer prevention navigator team at COH.
• Manages a panel of patients whose breast or colorectal cancer screening results are positive and provides care coordination and navigation support to ensure follow-up and connection to additional diagnostic testing and treatment as needed.
• Facilitates and schedules patient appointments/referrals with appropriate provider(s) for breast and colorectal cancer screening, diagnostics, and treatment. Attends appointments with patients on an as needed basis.
• Identifies patient barriers to care such as transportation, housing instability, insurance, and language barriers, and refers patients as needed to additional resources at COH and other partner organizations.
• Ensures that COH patients complete breast and colorectal cancer screens or have recently had screens done and the records have been received by COH. Reviews patient records and flags providers to ensure that screening is complete.
• Makes confirmation calls/emails to patients regarding future appointment dates and assists patients in arriving to scheduled appointments on time and prepared.
• Responds to patient inquiries and assists patients with the completion of paperwork.
• Educates patients on care processes and provides counsel to reduce anxiety and fear.
• Educates patients on the importance of breast and colorectal cancer prevention and their screening options for early detection
• Supports clinic quality improvement (QI) efforts regarding cervical, breast and colorectal cancer screening, prevention, and referrals. This includes participating and leading Plan-Do-Study-Act (PDSA) change cycles.
• Using Electronic Health Record (EHR) system, Relevant and CRISPtracks navigation services, records messages from patients, and contributes to clinic tracking workflows; including obtaining results from external facilities.
• Tracks appropriate patient-level quality outcomes for program monitoring and evaluation.
• Attends relevant stakeholder and advisory meetings to support overall program implementation and evaluation.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Collaborates with the Director of Nurse Care Management and Population Health, who serves as the program manager, to identify and support improvement activities for the program.
• Documents all patient encounters, including face to face, telephone, and electronic communications, in the medical record within 2-3 business days.
• Uses all mandatory, structured fields and electronic Direct/P2P referrals as required in eCW.
• Meets with supervisee regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.
• Applies principles learned through diversity, equity, and inclusion (DEI) trainings and/or trauma informed care trainings (TIC) and leads with a DEI and TIC lens when appropriate.
• Reviews the performance of team member in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and/or training opportunities, and recognizing staff when appropriate
• Partners with the Talent Management team regarding personnel matters including but not limited to, terminations, leaves of absence, training, onboarding, and other COH handbook policies.
• If applicable, actively recruits for vacancies with a sense of urgency. This includes reviewing resumes, phone screening, interviewing, and completing references. This also includes partnering with Talent Management for assistance in an effort to fill vacancies promptly.
• Takes initiative and makes decisions within the scope of work. Assesses situations independently, thinks critically, and takes action to address issues or make useful recommendations while maintaining a solution-oriented lens.???
• Completes other health information management duties as assigned or as needed per HIM department needs. *

Minimum Qualifications:

• Associate or Bachelor’s degree or equivalent experience required.
• BLS Certification required.
• 1-2 years of leadership experience preferred with health care clinic operations or at a community-based organization; preferably a Federally Qualified Health Center
• Ability to work collaboratively with clinicians, internal staff, and external organizations
• Commitment to addressing health disparities and barriers posed by social determinants of health
• Excellent time management and coordination skills, with the ability to set priorities given multiple work assignments
• High degree of independence, flexibility, initiative, and commitment
• Strong communication skills with diverse populations
• Proficiency with Microsoft Word and Excel required
• Experience with an Electronic Health Record; eClinical Works preferred
• Will be required to travel to other sites as needed.
• Proof of required vaccinations is required. This includes, but may not be limited to, Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.
• In relation to remote work versus on-site expectations, this position is classified as the following: On-site: A majority or all of the position is required to work on-site. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits:

• Remote work opportunities are available for many of our roles, promoting a culture of work-life balance.
• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
• Annual performance-based raises, up to 5% of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.