Lead Resident Monitor, Part-Time

ApplyJob TypePart-timeDescriptionLead Resident Monitor, Part-Time (Saturday and Sunday 8a-4p)Are you excited about a new opportunity? Do you have a passion for working with underserved families and individuals in DC? Are you mission-driven to help towards ending homelessness? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!At COH, we strive for : Caring for Families. Improving Lives. Leading ChangeOur Approach and Values : We care for families by providing direct services with a focus on prevention, healing, and wellness.We improve lives by building on families' strengths, honoring their choices, and taking a whole-family, multi-generational approach.We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.Position Summary : The Lead Resident Monitor will assists the Program Director and Resident Monitor Manager with ensuring shift coverage, creating and maintaining an ongoing Resident Monitor shift schedule, ensuring quality resident monitors through assisting with recruiting and hiring.The Lead Resident Monitor will also assists with training resident monitors and updates and organizes the Resident Monitor Handbook, logs, and all other documentation used by RM staff. This is a part-time position that works Saturday and Sunday from 8a-4p; that is responsible for directly supervising Resident Monitors as assigned and is accountable directly to the Program Director.The pay rate for this position is $18.75 to start. Indeed provides their own estimated salary calculator and is not affiliated with COH's offer range.Lead Responsibilities :

• Trains new Resident Monitors on shift operations and reviews Resident Monitor Handbook and program rules with them. Coordinates with Program Managers to schedule new hires to shadow other high performing resident monitors during a shift.
• Coordinates schedule with Resident Monitor Manager regarding Resident Monitors who work at multiple sites. Minimizes unauthorized overtime by collaborating with Program Director and Resident Monitor Manager when projected overtime issues arise.
• Works with Program Director to provide ongoing training and skill upgrades to all GA Resident Monitors.
• Collaborates with Program Director to ensure that concise and clear shift reports are written by all Resident Monitors.
• Provides input on program rules and ensures they are posted in the common areas of the building as they are updated.
• Assists Program Director with organizing program meetings and facilitating periodic Resident Monitor meetings. Finds and arranges coverage for desk during such meetings.
• Works with Program Manager and Facilities Staff for emergency preparedness and schedules regular emergency drills monthly.
• Collaborates with Program Director to develop and maintain a program calendar and resident information postings as needed.
• Coordinates supply orders and deliveries to building.
• Participates in the On-Call Supervisor rotation; providing supervision to Resident Monitors and assisting during emergency situations or staffing issues after hours and on the weekend.Resident Monitor Responsibilities :
• Adheres to all policies and expectations outlined in the Resident Monitor Handbook.
• Arrives on time so that relevant information can be exchanged with the staff member previously on duty so that they can be promptly released from duty.
• Addresses resident concerns in real time as needed or refers to Case Manager and / or Program Director as appropriate.
• At least hourly, monitors community areas within building including lobby, phone room and area outside the building to prevent loitering, and makes rounds throughout the building. Monitors security cameras for activity in and around the building; addresses issues as needed.
• Answers phone in a respectful and pleasant manner, transfers calls, and provides information as needed while maintaining resident confidentiality according to COH and HSRA policy.
• Greets residents, visitors and staff in a cheerful and helpful manner, providing directions and information as needed. Appropriately directs donors according to COH policy.
• Takes written messages for families and attempts to deliver to a family within one hour in case of urgency.
• Ensures that visitors, volunteers, outside agency representatives and residents are signed in and out when arriving and leaving, and documents in shift log when staff arrive and leave, while working in all roles (RM, Shift Supervisor, Front Desk, etc. Checks for photo ID of all visitors. Provides traffic control to limit crowing in the lobby.
• Emails and or calls Program Director and / or Case Manager as appropriate regarding outside agency visits (Police, CFSA, Social Services, probation and parole, case workers, etc.).
• Records all activities and completes log report at the end of each shift. Places report in log notebook and emails report to Program Director and Case Managers at the end of each shift.
• Other duties as assigned.
• Supervisory and Leadership Responsibilities :
• Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed.
• Applies principles learned through diversity, equity, and inclusion (DEI) trainings and / or trauma informed care trainings (TIC) and leads with a DEI and TIC lens when appropriate.
• Reviews the performance of team members in a timely manner, including completing 90 day and annual performance evaluations per their due dates, documenting any issues or changes, providing recommendations for professional development and / or training opportunities, and recognizing staff when appropriate
• Partners with the Talent Management team regarding personnel matters including but not limited to, terminations, leaves of absence, training, onboarding, and other COH handbook policies.
• Takes initiative and makes decisions within the scope of work. Assesses situations independently, thinks critically, and takes action to address issues or make useful recommendations while maintaining a solution-oriented lens.??
• Delegates tasks appropriately to team members?to ensure that team goals and responsibilities are achieved. Prioritizes tasks and directs work to ensure deadlines are met.
• Establishes common goals with their team through communication, inspiring and leading team members, and holding team members accountable. ? Links team goals and metrics to the overall strategic plan.
• Handles sensitive information with care and discretion to ensure confidentiality.RequirementsMinimum Qualifications :
• High school diploma / GED or equivalent experience required.
• B.A / B.S. preferred
• Some supervisory experience preferred
• Experience in social services preferred
• Strong organizational and communication skills required.
• Ability to work with all levels of staff required.
• Punctuality and reliability required;
• Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Outlook Mail and other Microsoft Office applications as needed
• Good verbal and written communication skills required.
• Ability to act responsibly, professionally, and use good judgement required.
• Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.
• Experience working in a residential environment preferred.
• Ability to write shift and incident reports in detail required.
• Ability to work evenings and weekends.
• This position is required to work 100% on site.At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits :
• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance
• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, paid vacation and sick leave based on the average number of hours per week
• Annual performance-based raises, up to 5% of your annual pay
• Loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Diversity, equity, and inclusion training and initiatives for all staff
• Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• And much more!
• In relation to remote work versus on-site expectations, this position is classified as the following : On-site : A majority or all of the position is required to work on-site.Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.About Us : Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email : hr@cohdc.org Phone : 202-407-7747. Community of Hope is an equal opportunity employer.Salary Description18.75 per hour

Salary : $19