Part-Time Resident Monitor - 12am - 8am (Sunday and Monday)

Part-Time Resident Monitor - 12am - 8am (Sunday and Monday)

Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you!

Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable.

Our Approach and Values:

We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.

We embrace diversity, welcome all voices, and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary:

The Resident Monitor reports directly to the Resident Monitor Manager, the Lead Resident Monitor Shift Supervisor, the Associate Program Director, or the Director, Housing Programs within their respective program as assigned. This is a part-time position that is based out of The Aya in SW DC.

The salary range for this position is $17.50 - $18.00 per hour and the offer amount is determined by the candidate's education, qualifications, and experience. really provides their own estimated salary calculator and is not affiliated with COH's offer range.

Highlighted Duties and Responsibilities:

• At least hourly, monitors community areas within building including lobby, phone room and area outside the building to prevent loitering, and makes rounds throughout the building. Monitors security cameras for activity in and around the building; addresses issues as needed.
• Ensures that visitors, volunteers, outside agency representatives and residents are signed in and out when arriving and leaving, and documents in shift log when staff arrive and leave, while working in all roles (RM, Shift Supervisor, Front Desk, etc. Checks for photo ID of all visitors. Provides traffic control to limit crowing in the lobby.
• Completes curfew check each night by knocking on unit doors and documenting who is in the unit. If children are not present, Resident Monitors will inquire as to their whereabouts and document that information.
• Emails and or calls Program Director and/or Case Manager as appropriate regarding outside agency visits (Police, CFSA, Social Services, probation and parole, case workers, etc.).
• Fills out incident reports to document unusual and difficult incidents involving resident or facility issues, fire, rescue, and other emergencies as soon as the incident has been controlled and emails incident report to Program Director or On-Call Supervisor immediately.
• Offers additional assistance to residents as needed or requested by the resident or staff, on behalf of the resident, in accordance to the Americans with Disabilities Act regulations. Assistance must be offered at all times and during emergencies.
• Provides access to the building by screening individuals who ring the call button. Processes visitors by checking their ID, having them sign in, and contacting the appropriate COH staff to escort the visitor.
• Monitors the Closed Circuit TV security footage and report and respond immediately to all suspected or apparent security violations by notifying SPO and Program Director and/or calling emergency services.

• High school diploma or GED Required;
• Good verbal and written communication skills;
• Proven ability to communicate effectively preferred;
• Punctuality and reliability required;
• Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail;
• Ability to handle emotional situations with compassion and maturity;
• Ability to remain calm and able during emergencies;
• Ability to act responsibly, professionally, and use good judgment under pressure required;
• Ability to write shift and incident reports in detail required;
• Experience working in a residential environment preferred;
• Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.
• Ability to work a flexible schedule as designated by their supervisor, including evenings and weekends and at various Community of Sites required.

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance
• 8-hour workdays, which include a paid lunch
• 11.5 paid company holidays, 1 personal floating holiday, paid vacation and sick leave based on the average number of hours per week and work schedule
• Vacation and sick leave accrual based on bi-weekly work schedule
• Annual performance-based raises, up to 5% of your annual pay
• Loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training
• Life insurance, short-term disability, and long-term disability insurance
• 403(b) Retirement Plan
• And much more!

About Us:

Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For 45 years, we have provided healthcare, housing, and community support services to make Washington, DC more equitable. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2024, Community of Hope provided about 50,000 medical visits, 6,300 dental visits, and 17,000 behavioral health visits for about 16,000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1,600 households—1,384 families and 220 individuals—experiencing homelessness in DC. Community support through Family Success Center, our WIC nutrition centers, and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy, housed, and hopeful.

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.