Our Mission

“Preparing Our Community to Meet Life’s challenges.”

We help everyone who comes to our door with resources for both immediate needs and long-term goals. 

Our network of programs, services, and experiences strengthen individuals, families, and communities and provides opportunities for growth and economic stability. 

Come join our team!

When you become an employee at the Community Renewal Team (CRT), you will join a host of others with an average tenure of nine years of service.  Some of our employees have celebrated more than twenty years of service.  You’ll participate in fun activities, themed- employee appreciation events, organization sponsored golf tournaments, etc.  We celebrate the accomplishments of employees using our Wall of Excellence highlighting employees of the month. Opportunities to grow within the organization are plentiful.  Most of our employees started in entry level positions and have been promoted throughout their career.  

                                                                                                                                          JOB DESCRIPTION

POSITION TITLE:     Senior Manager of Information Technology Services

DEPARTMENT:         Executive

FLSA STATUS:         Exempt

REPORTS TO:          President/CEO

GENERAL DESCRIPTION OF DUTIES

The Senior Manager of Information Technology plans, directs and manages the IT Department to ensure the development and implementation of cost-effective systems and efficient computer operations to meet current and future decision-making requirements. As a Senior Manager, the incumbent provides agency-wide direction in areas of policy and planning for data processing and related functions (communication, office systems, connectivity, etc.).

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. 

• Identify technology needs and make recommendations to key business partners. 
• Provide input to the strategic direction of IT, directly influencing the business direction in new and existing products and systems as well as upcoming integration.
• Develop IT  business plans that support both the long-term and the short-term objectives of the agency.
• Serve as the lead/main point of contact regarding Cyber Security. 
• Maintain project controls that accurately reflect completed work against project plans, schedules, and budgets, and endure user/management involvement at appropriate milestones.
• Work with Key Business partners to identify organizational-wide projects assigning timelines, scope, support, and resources. 
• Oversee all Help Desk Activities
• Manage inventory, hardware, software programs,  and peripheral equipment in the IT department.
• Work cooperatively with the Executive team to ensure programs, applications, and support are aligned with the needs of the organization. 
• Directs implementation and execution of new/upgraded information systems including system requirements, procedures, deadlines and accountability.
• Review agency program IT budgets ensuring the maximum value is provided to the agency
• Ensures users/customers are provided professional, courteous, and timely support and service.
• Structures, leads, trains, and develops IT staff for maximum effectiveness.
• Coach, Support, and develop individual staff members and make decisions related to personnel matters.
• Supervise and mentor College Work Study students, volunteers, and interns.   
• Develops and maintains agency Disaster Recovery Plan.
• Establishes IT policies, standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard information resources.
• Maintains knowledge of developments in the area of trends, regulations, systems and hardware and incorporates new developments into the future systems of the company.
• Maintain direct communications with senior and middle management.
• Manage budget and other fiscal affairs of the department.
• Serve as the lead implementing company-wide technology updates.
• Manage vendors, contractors, and third party affiliates working closely with the IT department.
• Monitor Agency vehicle online GPS system for vehicles assigned to program, address GPS system generated notifications of unsafe driving behavior with employee timely and administer proper form of discipline per appropriate policy with employee timely.

ADDITIONAL JOB FUNCTIONS

MINIMUM TRAINING AND EXPERIENCE

Education: Bachelor's Degree in Management Information Systems, Computer Science or related field with emphasis on Management Information Systems required.

Minimum Years of Experience: Minimum of 10 years in managing IT, preferably in a not-for-profit agency.  Must have at least 5 years of experience managing exempt employees.  8 years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects.  

Demonstrated Skills: Must possess strong analytical skills, excellent oral and written communications skills and excellent problem-solving skills. Ability to manage multiple activities simultaneously with little or no direction. Ability to operate under pressure in a fast-paced environment.

Driving Required:    YES         Agency Vehicle:   NO              Employee’s Vehicle: YES

An active Driver's License in good standing is required upon hire and throughout employment.     

ADA COMPLIANCE

Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors. Some tasks require the ability to perceive and discriminate sounds. Some tasks require visual perception and discrimination. Some tasks require oral communication ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.